Amardeep Parmar

Switching Siebel Database Software

Posted by on Wed, Mar 15, 2017 @ 10:05 AM

  Switching your Siebel CRM instance from one database provider to another is not an easy task and developers will often find themselves delving into unchartered territory. However, for some organisations, there may be overwhelming need for a change. For example, some firms may decide that it is necessary to consolidate database platforms within the… Read more »

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As UX and CX consultants, we are often brought in to help with existing CRM implementations that have reached a point where employees avoid using them, with staff complaining that they are overcomplicated, are not user friendly and are a source of frustration.  Organisations heavily invest in these tools to try and improve their competitiveness… Read more »

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Introduction Siebel Innovation Pack 15.5 introduced the Oracle Database XE (Local XE) for developers to use in place of the old SQL Anywhere database, and this has formed the standard for IP16 and releases beyond. However, there have been a few inevitable teething issues, with the potential to cause delays to development for Siebel implementations…. Read more »

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Taking the decision to implement the Oracle customer experience (CX) Service Cloud is a big step. However, the real game-changer for the business lies in the implementation of the Service Cloud so that it ticks all the CX boxes, particularly proactive CX. Watch Boxfusion’s Louis Granger demonstrate how proactive CX is driving digital transformation.

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The 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud

  Recently, Oracle released the November version of Oracle Policy Automation (OPA). A great amount of effort has gone into this release, with the introduction of what is called ‘the next generation interview’. This latest interview development has an emphasis on making interviews more dynamic, improving the navigation and adding more styling options. Furthermore, a… Read more »

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