Blog by Geraint Thomas
Pro Tips to Begin Your Employee Self Service Journey
3 min read
Employee Experience Solution
Embrace the power of engaged employees!
Boxfusion’s Employee Experience Solution transforms the way organisations serve their employees by equipping them with self-service tools, streamlining day-to-day tasks, automating decision making, providing cross-department insights and fostering a culture of engagement, without ripping away legacy systems.
Features #
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Knowledge Base #
Enables employees to access context-based information, policies, onboarding assets, handbooks, FAQs via search and submit HR help desk tickets if they cannot find answers.
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Digital Assistant #
A conversational chatbot routes employees to useful information in the knowledge base initiates processes and seamlessly hands over to an HR Advisor for the more complex queries.
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Single Source of Truth #
Delivers a single view of service experience and workflows across the workplace. Ensures employees, managers and HR service centres have a complete view of the employee lifecycle.
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Integrate with your legacy Systems #
No need to rip and replace existing business systems that support HR processes. The Boxfusion employee experience solution builds on your existing solutions, enabling existing information to be surfaced on a single platform.
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Intelligent Decision Making #
Empowers employees and automates personalised advice and forms at every touchpoint with Oracle’s specialist decision-making platform, Intelligent Advisor.
Benefits #
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Reduce HR workloads through automation
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Through breaking down information siloes
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Save by complementing existing solutions
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Deflect repetitive tasks to allow HR innovation
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Simplified, self-service experience
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Modular solution prioritises critical features
Business Impact #
- Increase in 'first call' resolution
- 20%
- Decrease in ticket-backlog
- 33%
- Deflection of top FAQs
- 70%
- Self-service adoption rate
- 99%