Category Archives: Oracle Service Cloud

A Shift to Intelligent Mobile CRM Solutions

Speedy and intuitive workflows combined with dynamic visuals are now the staple of intelligent mobile CRM, but how are CRM solutions keeping up with these new benchmarks for innovation? Jack Dolan, CX Cloud Consultant, explores.

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The 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud

Taking the decision to implement the Oracle customer experience (CX) Service Cloud is a big step. However, the real game-changer for the business lies in the implementation of the Service Cloud so that it ticks all the CX boxes, particularly proactive CX. Watch Boxfusion's Louis Granger demonstrate how proactive CX is driving digital transformation.

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Five of the best features in the November 2016 Oracle OPA release

  Recently, Oracle released the November version of Oracle Policy Automation (OPA). A great amount of effort has gone into this release, with the introduction of what is called ‘the next generation interview’. This latest interview development has an emphasis on making interviews more dynamic, improving the navigation and adding more styling options. Furthermore, a... Read more »

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What’s new in Oracle Service Cloud November 2016?

The November 2016 version of the Oracle Service Cloud boasts many exciting developments designed to improve usability and effectiveness of the system. CX Cloud Consultant, Georgina Livie, sheds light on her favourite features.

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Oracle Engagement Cloud – The Future of Service?

This blog post examines the Oracle Engagement Cloud - on show at Oracle OpenWorld 2016, it brings service to the Oracle Fusion CRM stack. Boxfusion take a look at what is on offer in this exciting new product today and also what is on the roadmap.

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Service Cloud Roadmap sessions at OOW16

Boxfusion attended Oracle OpenWorld 2016 and this blog post summarises the various Oracle Service Cloud roadmap sessions attended. Read about how Oracle's products are adapting to the rapidly changing technology landscape.

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Service Cloud Upgrades support to PHP version 5.6.18

Oracle announced recently the PHP version included in the Customer Portal will also be upgraded, to version 5.6.18. PHP. We discuss some of these changes that are likely to have an effect on current the Service Cloud sites.

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Oracle Service Cloud May 2015 Release Overview

I've picked out my key highlights of the May 2015 release, including a section on the forthcoming "integration accelerators"; an addition which we are very excited about!

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All you need to know about the February 2015 Service Cloud release

Oracle recently announced that the February 2015 version of Service Cloud is available and as always, the new release is packed full of new features and improvements. In this post, we are going to briefly outline what we feel are the key developments.

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Customising Oracle Service Cloud: Job Role functionality

This latest blog post on Oracle Service Cloud, discusses a business scenario where contacts have more than one job role and the solution we implemented in Service Cloud to support it.

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