Category Archives: RightNow CX

A Shift to Intelligent Mobile CRM Solutions

Speedy and intuitive workflows combined with dynamic visuals are now the staple of intelligent mobile CRM, but how are CRM solutions keeping up with these new benchmarks for innovation? Jack Dolan, CX Cloud Consultant, explores.

Read more

The 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud

Taking the decision to implement the Oracle customer experience (CX) Service Cloud is a big step. However, the real game-changer for the business lies in the implementation of the Service Cloud so that it ticks all the CX boxes, particularly proactive CX. Watch Boxfusion's Louis Granger demonstrate how proactive CX is driving digital transformation.

Read more

Five of the best features in the November 2016 Oracle OPA release

  Recently, Oracle released the November version of Oracle Policy Automation (OPA). A great amount of effort has gone into this release, with the introduction of what is called ‘the next generation interview’. This latest interview development has an emphasis on making interviews more dynamic, improving the navigation and adding more styling options. Furthermore, a... Read more »

Read more

What’s new in Oracle Service Cloud November 2016?

The November 2016 version of the Oracle Service Cloud boasts many exciting developments designed to improve usability and effectiveness of the system. CX Cloud Consultant, Georgina Livie, sheds light on her favourite features.

Read more

Oracle Engagement Cloud – The Future of Service?

This blog post examines the Oracle Engagement Cloud - on show at Oracle OpenWorld 2016, it brings service to the Oracle Fusion CRM stack. Boxfusion take a look at what is on offer in this exciting new product today and also what is on the roadmap.

Read more

Oracle Service Cloud May 2015 Release Overview

I've picked out my key highlights of the May 2015 release, including a section on the forthcoming "integration accelerators"; an addition which we are very excited about!

Read more

Loosely Coupling Siebel and Oracle Service Cloud

Siebel Portlets are an exciting new solution available with Siebel Open UI, that enables business logic and data held within Siebel to be rapidly exposed within other applications, such as Oracle Service Cloud.

Read more

Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 2: Agent Desktop

This is the second of two blog posts based on a conference we recently attended on the Oracle Service Cloud road-map for 2014/2015. This blog post gives an overview of the intended Service Cloud strategic advances coming to the Agent Desktop in the near future, including improvements to Collaboration and a new Browser UI.

Read more

Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 1: Customer Portals

This is the first of two blog posts, which give an overview of the intended strategic improvements for Service Cloud coming in the near future. This blog post will discuss a number of potential advances to the Customer Portal, including improvements to Virtual Assistant, Syndicated Widgets and Chat.

Read more

Customised maps in Service Cloud Customer Portal

Oracle Service Cloud Customer Portal offers a variety of different enhancements to help improve customer experience. We have recently been looking at providing customised map widgets using Google Maps API to enhance the UX.

Read more
Page 1 of 3123