Drive Digital Transformation with Oracle’s CX Cloud

Drive Digital Transformation with Oracle’s CX Cloud

A New Age of Supercharged CX

Today, customer expectations are soaring and technology advancements are opening up a huge window of opportunity to drive improvements in customer experience (CX). With the transition towards an agile business model now well underway, many CEOs, CMOs and other business leaders are in the midst of crucial evaluations that are raising questions around the capabilities of their current Sales, Service and Marketing technology solutions.

The Journey to Successful Digital Transformation

Business leaders need to embrace digital technology and deliver a leading user experience (UX) to ensure internal user adoption of tools crucial in excellent customer service. The need for a completely seamless integration is now at the forefront of many digital transformation strategies. Whilst many brands are unveiling the benefits of technologies that remove siloes found in legacy architectures, and how this enables the freedom to develop a competitive CX, the leap towards such a large-scale change programme can appear daunting.

In this video, we take a look at the benefits you can achieve with Oracle’s Customer Experience (CX) Cloud. Panasonic Computer Products Europe, Oracle and Boxfusion Consulting also share first-hand experience and key insights into bridging the business gaps and accelerating digital transformation through Oracle’s CX Cloud.

 

How We Can Help You

If you’re interested in understanding more about one or more components of the Oracle CX Cloud, or planning to go ahead with an implementation, we can help you:

  • Identify the business gaps
  • Challenge business processes
  • Leverage Oracle’s technology
  • Enable seamless integration
  • Inject the best UX for quick user adoption
  • Provide a digital education to staff

We have deep technical expertise in the Oracle CX Cloud components, and in particular how to make the Oracle Sales, Service and Marketing Clouds drive transformation in your business. We are among the leading consultancies in Europe, able to provide Advisory and Technical Implementation services that help you make the most of Oracle’s CX Cloud offering.

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Blogs

Where does OPA Fit in Your Digital Transformation Project?

In the age of heightened CX, OPA is quickly becoming a new industry standard. Reflecting on a recent OPA project, Luis Figueira looks at how it can support both Service and Sales.

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UKOUG CX/CRM Partner of the Year shortlisting - A Moment To Reflect

With our short-listing for the UKOUG CX/CRM Partner of the Year Award comes a chance to reflect on achievements with our customers over the past 7 years. Chris Trueman takes that opportunity.

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