Oracle Service Cloud Consulting

Oracle Service Cloud Consulting

Oracle Service Cloud, also known as Oracle RightNow CX Cloud Service, is Oracle’s leading cloud-based solution delivering unified, cross channel service. It has consistently occupied the Leaders Quadrant in Gartner’s Magic Quadrant for CRM Web Customer Service Applications for the last few years.

Service Cloud Implementation and Development Services

Whether you are looking to deflect customer queries away from your Contact Centre through RightNow’s self-learning Knowledgebase, deliver a better Web Customer Experience through the use of Chat and Co-Browse, or engage with your customers across Social Channels, we can help you.

We have deep knowledge of the Oracle Service Cloud technology as well as its roadmap, and are now a Specialized Partner recognising our skills and expertise in implementing the Oracle Service Cloud for customers: check out our blog posts covering this area!
Duncan Fisher Reference

If you’re interested in finding out more about Oracle Service Cloud, or how we can help you with it, call us on +44 203 283 4315 or contact us here.

Service Cloud Integration Services

Typically customers implementing Oracle Service Cloud will be looking to integrate the application with one or more other systems – such as Oracle Sales Cloud, Siebel, or other internal CRM/ERP systems.

We have deep expertise in the Oracle Service Cloud integration architecture and can help you integrate it successfully with your existing systems. Of course, if you’re looking at integration with Siebel and/or Sales Cloud, then you couldn’t be in safer hands!

Call us now on +44 203 283 4315 or contact us to talk further.

Platinum Service Cloud

Blogs

The February 2017 Oracle Service Cloud Release Best Bits

The February 2017 Oracle Service Cloud release is in full swing! Georgina Livie (CX Cloud Consultant) sheds light on the best developments, including the new Widget Inspector, OPA updates and improved user management.

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Oracle Engagement Cloud - The Future of Service?

This blog post examines the Oracle Engagement Cloud - on show at Oracle OpenWorld 2016, it brings service to the Oracle Fusion CRM stack. Boxfusion take a look at what is on offer in this exciting new product today and also what is on the roadmap.

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