Tag Archives: Agent Desktop

Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 2: Agent Desktop

This is the second of two blog posts based on a conference we recently attended on the Oracle Service Cloud road-map for 2014/2015. This blog post gives an overview of the intended Service Cloud strategic advances coming to the Agent Desktop in the near future, including improvements to Collaboration and a new Browser UI.

Read more

Using Oracle RightNow Cloud Service to Manage Social Interactions

In the last few years Customer Service providers have identified social media monitoring as a key business strategy, used to identify, predict and respond to consumer behaviour. Recently there have been multiple studies on the impact of Social Customer Engagement. Most results highlight the trend that the social channel is growing in importance for organisations.... Read more »

Read more