Tag Archives: Cloud

Oracle OpenWorld 2017 Summary

Boxfusion Co-Founder Andy Stevens talks AI, machine autonomy and chatbots in his latest blog exploring key takeaways from Oracle OpenWorld 2017.

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Gamification in CRM: Introducing the Concept and Practical Applications

As UX and CX consultants, we are often brought in to help with existing CRM implementations that have reached a point where employees avoid using them, with staff complaining that they are overcomplicated, are not user friendly and are a source of frustration.  Organisations heavily invest in these tools to try and improve their competitiveness... Read more »

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The 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud

Taking the decision to implement the Oracle customer experience (CX) Service Cloud is a big step. However, the real game-changer for the business lies in the implementation of the Service Cloud so that it ticks all the CX boxes, particularly proactive CX. Watch Boxfusion's Louis Granger demonstrate how proactive CX is driving digital transformation.

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What’s new in Oracle Service Cloud November 2016?

The November 2016 version of the Oracle Service Cloud boasts many exciting developments designed to improve usability and effectiveness of the system. CX Cloud Consultant, Georgina Livie, sheds light on her favourite features.

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First thoughts on Oracle Open World 2016

As in the previous four years, Boxfusion are back in San Francisco for Oracle Open World. It doesn’t seem to get any easier as time goes by: with over 1800 sessions across 5 days, it is physically impossible to sit through all of them (it would require a team of around 60 people to accomplish... Read more »

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Oracle Sales Cloud: How to securely log in as another user

We share our insights of using Proxy Logins to log into Oracle Sales Cloud securely, to troubleshoot user issues, for testing and improving user experience.

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Journey to Cloud: 5 Common Cloud Implementation Risks and How to Avoid Them

If you are migrating from on-premise to Cloud or implementing a new Cloud SaaS service, these 5 common Cloud implementation risks should be on your radar.

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A technical overview of how we built the Sales Cloud Day Planner

This is a technical blog post that covers how we have created a visual tool within Oracle Sales Cloud, to allow sales users more easily manage their daily workload.

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Day Planner: A visually powerful sales tool to help you plan your day

Explore this exciting new tool we have built on Oracle Sales Cloud, designed to help you effectively plan your day. We wanted to give users a single place to manage their workload and better plan their day, as well as enjoy an enhanced user experience. Using OTBI to support the reporting the tool enables users to view Opportunities, Leads and Activities in one place without relying on Calendars and notebooks.

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Top tip for monitoring your cloud apps performance

Here is a top tip to distinguishing between application performance and network issues when moving to the Cloud (being that SaaS, PaaS or IaaS).

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