Tag Archives: CX

Gamification in the workplace: supercharging the employee experience to drive productivity (part 2: Killers)

Applying Bartle's taxonomy of player types to your workplace gamification strategy can transform the employee experience. The second of a five-part series, this blog focuses on the most competitive members of the workforce, the 'Killers'.

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Gamification in the workplace: supercharging the employee experience to drive productivity (part 1)

Applying Bartle's taxonomy of player types to your workplace gamification strategy can transform the employee experience. The first of a five-part series, this introductory blog gives an overview of the four types (Killers, Achievers, Socialisers and Explorers) and details how their traits can be harnessed to shape workforce technology.

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A Shift to Intelligent Mobile CRM Solutions

Speedy and intuitive workflows combined with dynamic visuals are now the staple of intelligent mobile CRM, but how are CRM solutions keeping up with these new benchmarks for innovation? Jack Dolan, CX Cloud Consultant, explores.

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Oracle CPQ Cloud and Sales Cloud integration: Integration users (part four)

Integrating Oracle CPQ Cloud and Oracle Sales Cloud? Doreen Nyeko, CX Cloud Consultant, expands on a few hurdles you might face during integration in the final part of her technical blog series.

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Oracle CPQ Cloud and Sales Cloud integration: Integration files (part three)

Integrating Oracle CPQ Cloud and Oracle Sales Cloud? Doreen Nyeko, CX Cloud Consultant, expands on a few hurdles you might come across during integration in the third part of her technical blog series.

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The 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud

Taking the decision to implement the Oracle customer experience (CX) Service Cloud is a big step. However, the real game-changer for the business lies in the implementation of the Service Cloud so that it ticks all the CX boxes, particularly proactive CX. Watch Boxfusion's Louis Granger demonstrate how proactive CX is driving digital transformation.

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Oracle CPQ Cloud and Sales Cloud integration: SSO (part two)

This blog post is the second in a series of technical blogs exploring a few interesting scenarios that you may come across if you decide to integrate Oracle Configure, Price and Quote (CPQ) Cloud and Oracle Sales Cloud. If you’d like to read the other posts within this series, please click the links below: Part... Read more »

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First thoughts on Oracle Open World 2016

As in the previous four years, Boxfusion are back in San Francisco for Oracle Open World. It doesn’t seem to get any easier as time goes by: with over 1800 sessions across 5 days, it is physically impossible to sit through all of them (it would require a team of around 60 people to accomplish... Read more »

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Machine Learning Tool for Oracle Sales Cloud

This blog post looks at a tool we have developed inside Oracle Sales Cloud utilising cutting edge machine learning technology.

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Leveraging Siebel Open UI: Introducing Plug-in Wrappers

Plug-in Wrappers are an exciting tool introduced with Siebel Innovation Pack 2014. This blog highlights the key benefits and walks through an example of how they can be used.

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