Tag Archives: Oracle Service Cloud

The 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud

Taking the decision to implement the Oracle customer experience (CX) Service Cloud is a big step. However, the real game-changer for the business lies in the implementation of the Service Cloud so that it ticks all the CX boxes, particularly proactive CX. Watch Boxfusion's Louis Granger demonstrate how proactive CX is driving digital transformation.

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What’s new in Oracle Service Cloud November 2016?

The November 2016 version of the Oracle Service Cloud boasts many exciting developments designed to improve usability and effectiveness of the system. CX Cloud Consultant, Georgina Livie, sheds light on her favourite features.

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Service Cloud Upgrades support to PHP version 5.6.18

Oracle announced recently the PHP version included in the Customer Portal will also be upgraded, to version 5.6.18. PHP. We discuss some of these changes that are likely to have an effect on current the Service Cloud sites.

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Boxfusion presenting at UKOUG 2015!

This December, Boxfusion are presenting at the UK Oracle User Group, talking about the journey with Panasonic Computer Products Europe to adoption of Oracle's CX Cloud suite. Here we give you a view of some of the content being presented as a taster for the day!

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Oracle Service Cloud May 2015 Release Overview

I've picked out my key highlights of the May 2015 release, including a section on the forthcoming "integration accelerators"; an addition which we are very excited about!

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Modern Business Summit – Round Up

We were Gold sponsors of the event, which focused on transforming Customer Experience with the latest cloud technologies and gave us a chance to share our real-world success stories.

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Customising Oracle Service Cloud: Job Role functionality

This latest blog post on Oracle Service Cloud, discusses a business scenario where contacts have more than one job role and the solution we implemented in Service Cloud to support it.

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Loosely Coupling Siebel and Oracle Service Cloud

Siebel Portlets are an exciting new solution available with Siebel Open UI, that enables business logic and data held within Siebel to be rapidly exposed within other applications, such as Oracle Service Cloud.

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Oracle CX Partner Summit – Day 1 wrap up!

Boxfusion attended the Oracle CX Partner Summit in Brussels in November 2015, to get the latest updates on Oracle’s CX strategy – here’s the Day 1 summary.

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Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 2: Agent Desktop

This is the second of two blog posts based on a conference we recently attended on the Oracle Service Cloud road-map for 2014/2015. This blog post gives an overview of the intended Service Cloud strategic advances coming to the Agent Desktop in the near future, including improvements to Collaboration and a new Browser UI.

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