Tag Archives: RightNow

A Shift to Intelligent Mobile CRM Solutions

Speedy and intuitive workflows combined with dynamic visuals are now the staple of intelligent mobile CRM, but how are CRM solutions keeping up with these new benchmarks for innovation? Jack Dolan, CX Cloud Consultant, explores.

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What’s new in Oracle Service Cloud November 2016?

The November 2016 version of the Oracle Service Cloud boasts many exciting developments designed to improve usability and effectiveness of the system. CX Cloud Consultant, Georgina Livie, sheds light on her favourite features.

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Customising Oracle Service Cloud: Job Role functionality

This latest blog post on Oracle Service Cloud, discusses a business scenario where contacts have more than one job role and the solution we implemented in Service Cloud to support it.

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Loosely Coupling Siebel and Oracle Service Cloud

Siebel Portlets are an exciting new solution available with Siebel Open UI, that enables business logic and data held within Siebel to be rapidly exposed within other applications, such as Oracle Service Cloud.

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Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 2: Agent Desktop

This is the second of two blog posts based on a conference we recently attended on the Oracle Service Cloud road-map for 2014/2015. This blog post gives an overview of the intended Service Cloud strategic advances coming to the Agent Desktop in the near future, including improvements to Collaboration and a new Browser UI.

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Customised maps in Service Cloud Customer Portal

Oracle Service Cloud Customer Portal offers a variety of different enhancements to help improve customer experience. We have recently been looking at providing customised map widgets using Google Maps API to enhance the UX.

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Oracle Service Cloud August 2014 Release

Oracle have announced that the August 2014 version of Oracle Service Cloud is now available - there are multiple enhancements and some great new features. We are going to briefly outline what we feel are the key developments in the August 2014 release that will help your organisation enhance its Customer Experience through Oracle Service Cloud.

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Oracle Service Cloud Mobile Web Experience

Oracle RightNow Mobile Cloud Service allows you to deliver a seamless user experience across a variety of different channels such as branded apps, mobile self-service websites and desktop self-service websites.

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Oracle Purchases LiveLOOK

Oracle has recently announced that they have signed an agreement to acquire leading co-browse technology firm LiveLOOK to strengthen its Oracle Service Cloud offering.

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Facebook Customer Engagement with Oracle Service Cloud

Oracle Service Cloud (RightNow) Self Service for Facebook Cloud Service allows customers to access RightNow Knowledge Base content directly from a Facebook page.

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