Tag Archives: Self service

Oracle Engagement Cloud – The Future of Service?

This blog post examines the Oracle Engagement Cloud - on show at Oracle OpenWorld 2016, it brings service to the Oracle Fusion CRM stack. Boxfusion take a look at what is on offer in this exciting new product today and also what is on the roadmap.

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Service Cloud Roadmap sessions at OOW16

Boxfusion attended Oracle OpenWorld 2016 and this blog post summarises the various Oracle Service Cloud roadmap sessions attended. Read about how Oracle's products are adapting to the rapidly changing technology landscape.

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Customised maps in Service Cloud Customer Portal

Oracle Service Cloud Customer Portal offers a variety of different enhancements to help improve customer experience. We have recently been looking at providing customised map widgets using Google Maps API to enhance the UX.

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Facebook Customer Engagement with Oracle Service Cloud

Oracle Service Cloud (RightNow) Self Service for Facebook Cloud Service allows customers to access RightNow Knowledge Base content directly from a Facebook page.

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