Tag Archives: Service Cloud

The 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud

Taking the decision to implement the Oracle customer experience (CX) Service Cloud is a big step. However, the real game-changer for the business lies in the implementation of the Service Cloud so that it ticks all the CX boxes, particularly proactive CX. Watch Boxfusion's Louis Granger demonstrate how proactive CX is driving digital transformation.

Read more

Oracle Engagement Cloud – The Future of Service?

This blog post examines the Oracle Engagement Cloud - on show at Oracle OpenWorld 2016, it brings service to the Oracle Fusion CRM stack. Boxfusion take a look at what is on offer in this exciting new product today and also what is on the roadmap.

Read more

Service Cloud Roadmap sessions at OOW16

Boxfusion attended Oracle OpenWorld 2016 and this blog post summarises the various Oracle Service Cloud roadmap sessions attended. Read about how Oracle's products are adapting to the rapidly changing technology landscape.

Read more

Journey to Cloud: 5 Common Cloud Implementation Risks and How to Avoid Them

If you are migrating from on-premise to Cloud or implementing a new Cloud SaaS service, these 5 common Cloud implementation risks should be on your radar.

Read more

Oracle Service Cloud May 2015 Release Overview

I've picked out my key highlights of the May 2015 release, including a section on the forthcoming "integration accelerators"; an addition which we are very excited about!

Read more

All you need to know about the February 2015 Service Cloud release

Oracle recently announced that the February 2015 version of Service Cloud is available and as always, the new release is packed full of new features and improvements. In this post, we are going to briefly outline what we feel are the key developments.

Read more

Customising Oracle Service Cloud: Job Role functionality

This latest blog post on Oracle Service Cloud, discusses a business scenario where contacts have more than one job role and the solution we implemented in Service Cloud to support it.

Read more

Loosely Coupling Siebel and Oracle Service Cloud

Siebel Portlets are an exciting new solution available with Siebel Open UI, that enables business logic and data held within Siebel to be rapidly exposed within other applications, such as Oracle Service Cloud.

Read more

Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 2: Agent Desktop

This is the second of two blog posts based on a conference we recently attended on the Oracle Service Cloud road-map for 2014/2015. This blog post gives an overview of the intended Service Cloud strategic advances coming to the Agent Desktop in the near future, including improvements to Collaboration and a new Browser UI.

Read more

Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 1: Customer Portals

This is the first of two blog posts, which give an overview of the intended strategic improvements for Service Cloud coming in the near future. This blog post will discuss a number of potential advances to the Customer Portal, including improvements to Virtual Assistant, Syndicated Widgets and Chat.

Read more
Page 1 of 212