Blog by Louis Granger
Customer Experience bots in 2019: Don’t ignore their importance
Interactions with bots are quickly becoming the norm and for us and our partners at...
Interactions with bots are quickly becoming the norm and for us and our partners at...
Boxfusion CX Service Cloud Consultant Louis Granger explains how proactive customer...
I've picked out my key highlights of the May 2015 release, including a section on the...
In this post we look at the February 2015 version of Service Cloud. As always, the new...
Siebel Portlets are a new and exciting solution available with Siebel Open UI, that...
The November 2014 release of Oracle Service Cloud (RightNow) is now available - we...
Hear from one of our graduates, Louis, about his experiences in his first year at...
We are going to briefly outline what we feel are the key developments in the August...
Oracle has recently announced that they have signed an agreement to acquire leading...