Boxfusion

Louis Granger

Since joining Boxfusion in 2013, Louis spent over four years in Boxfusion’s CX Cloud delivery team, leading multiple CX projects across a range of industries.

More recently, Louis' role evolved into Account Management, combining his deep understanding of Oracle Cloud solutions with a drive towards ensuring exceptional customer feedback and true project success.

CX Cloud / November 16, 2018

Blog by Louis Granger

Customer Experience bots in 2019: Don’t ignore their importance

Interactions with bots are quickly becoming the norm and for us and our partners at...

CX Cloud / February 02, 2017

Blog by Louis Granger

The 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud

Boxfusion CX Service Cloud Consultant Louis Granger explains how proactive customer...

May 26, 2015

Blog by Louis Granger

Oracle Service Cloud May 2015 Release Overview

I've picked out my key highlights of the May 2015 release, including a section on the...

CX Cloud, Technical / March 23, 2015

Blog by Louis Granger

All you need to know about the February 2015 Service Cloud release

In this post we look at the February 2015 version of Service Cloud. As always, the new...

Siebel CRM / December 10, 2014

Blog by Louis Granger

Loosely Coupling Siebel and Oracle Service Cloud

Siebel Portlets are a new and exciting solution available with Siebel Open UI, that...

CX Cloud, Technical / November 28, 2014

Blog by Louis Granger

5 Key Enhancements in the Service Cloud November 2014 Release

The November 2014 release of Oracle Service Cloud (RightNow) is now available - we...

September 08, 2014

Blog by Louis Granger

From Graduate to Consultant- my first 12 months at Boxfusion

Hear from one of our graduates, Louis, about his experiences in his first year at...

August 20, 2014

Blog by Louis Granger

Oracle Service Cloud August 2014 Release

We are going to briefly outline what we feel are the key developments in the August...

June 24, 2014

Blog by Louis Granger

Oracle Purchases LiveLOOK

Oracle has recently announced that they have signed an agreement to acquire leading...