Hospitality Experience Solution

Next-gen CX solution for hotels, resorts and restaurants

Convert first-time visitors into loyal advocates with data-driven, personalised communications and automated customer service tools. Our solution links existing property management systems, booking engines and point-of-sales, with Oracle CX Cloud technology, AI and marketing automation.

The solution helps hospitality brands understand their customers, reward them with relevant offers and engage with them pre-stay, in-stay and post-stay.

Hospitality Experience Boxfusion

Better engagement at every step #

1. Research #

Understand and engage with prospective customers as they start their decision-making journey, across digital and social channels.

2. Selection #

Get a clear view of customers’ preferences and interests when they respond to digital campaigns on your website or contact call centres.

3. Booking #

Through whichever booking channel the customer chooses, harness the data and join it with other gathered profile data for a single view.

4. Pre Experience #

Build a personalised pre-stay experience using the data profile gathered to automate communications that excite and inform guests before they arrive.

5. In-stay Experience #

Make the perfect first impression at check-in and throughout a guest's stay, through personalisation and provision of relevant information and easy ways for guests to raise any issues.

6. Post Experience #

Send post-stay feedback survey requests via emails, proactively follow-up on any issues and use the wealth of data insights gathered to engage guests and build long-term loyalty.

A Comprehensive Hospitality Solution #

  • Customised Intuitive Design

    Single Customer View #

    Get a full historical view of all customer interactions including enquiries, reservations, point-of-sale and service feedback. Keep the information that matters the most to you at your fingertips.

  • Blue Icons 300Px

    Data-Driven Marketing #

    Gain a deeper understanding of customer preferences to drive marketing efforts. Intelligent surveys and historical data give your team the ability to drive loyalty via hyper-personalised digital campaigns.

  • Natural Language Processing

    Automated Self Service #

    Deliver multi-channel customer self-service coupled with an enhanced agent experience. Automate and deflect with conversational chatbots, and knowledge content and ensure seamless transfer to your expert team when needed.

"We were looking to vastly improve our data-driven marketing by tightening up guest profiling within our marketing technology solution. With Oracle’s CX Cloud, we can easily and effectively target customers with relevant, highly personalised marketing communications, enhancing the customer experience and delivering significant ROI. In addition, our partnership with Boxfusion means that we have the support we need to extract real, long-term value from our investment in Oracle."

Wayne McDonald - Head of CRM, De Vere

Business Impact #

  • Increase Improve

    Maximise RevPAR #

    Truly understanding your guest, enables increased revenue at each guest touchpoint

  • Lead Conversion

    Grow Conversion Rate #

    Use a more complete customer view for hyper-personalised content, to boost conversion rate

  • Payment Booking

    Drive Direct Bookings #

    Optimised and personalised digital experience to drive direct interaction with your brand

  • Reduction

    Reduce Costs to Serve #

    Automation and bringing together data sources in a single view, frees valuable time and resources

  • Rating

    Boost Guest Ratings #

    Deliver true customer delight with hassle-free service and targeted, relevant, offers

  • Occupancy

    Increase Repeat Business #

    Bringing together disparate data points, to delight and engage your guests and create guest loyalty

Our Hospitality Clients #

Center Parcs Logo Dark
De Vere Logo
Belmond Logo Dark
Yo Logo Dark

Elevate your hospitality experience

Whether you're looking to refine your existing solutions or are building an agile technology stack to cover service, sales and marketing elements, we'll help you navigate options that best suit your needs and current architecture.

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Hospitality Customer Dashboard Boxfusion