News and insights

Featured Article

CX Cloud / November 16, 2018

Customer Experience in 2019: Don’t ignore the importance of bots

Interactions with bots are quickly becoming the norm and it’s not hard to see why, with more than 300,000 active bots (and that number growing) on Facebook’s Messenger every day.

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Featured Article

CX Cloud, Siebel CRM / December 04, 2018

Gamification in the workplace: supercharging the employee experience to drive productivity (part 3: Socialisers)

Bartle’s ‘Socialisers’ will typically make up 80% of your workforce. Here's how you can tailor your technology solutions to meet a Socialiser’s employee experience (EX) needs and boost productivity.

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Featured Case Study

CX Cloud / October 11, 2018

The Prince's Trust: Revitalising a leading youth charity’s digital experience

The Prince’s Trust helps 11 to 30 year-olds who are unemployed or struggling at school to transform their lives. With over 1,100 staff and around 9,000 volunteers, they supported over 56,000 young people across the UK in 2017.

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