Article by Andrea Richardson
How good CX healthchecks lead to great CX strategies
At one stage or another, all businesses will see their customer experience (CX) Cloud...
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Article by Amardeep Parmar
Gamification in the workplace: supercharging the employee experience to drive productivity (part 5: Explorers)
Bartle’s ‘Explorers’ player type is characterised as a group of people who enjoy the...
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Article by Jude Antonyswamy
Getting started with Siebel Test Automation
One of my favourite features of the Siebel IP2018 upgrade is the brand new IP2018...
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Article by Amardeep Parmar
Gamification in the workplace: supercharging the employee experience to drive productivity (part 4: Achievers)
Bartle’s ‘Achievers’ player type are characterised by an urge to be the best, without...
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Article by Jorge Machin Llanos
Siebel IP2018 Upgrade: 7 things to help make a success of it
If you haven’t moved to the Siebel IP2018 upgrade, what’s keeping you?
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Article
What are the CX trends we'll see in 2019?
A Q&A with Boxfusion Co-Founder Andy Stevens and CX Architect Yilmaz Ozturk.
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Article by Georgina Livie
Enhancing the employee experience: Oracle HR Helpdesk from Oracle Service Cloud
Oracle offers a flexible portal via it's Oracle HR Helpdesk solution, which opens up a...
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Article by Amardeep Parmar
Gamification in the workplace: supercharging the employee experience to drive productivity (part 3: Socialisers)
Bartle’s ‘Socialisers’ will typically make up 80% of your workforce. Here's how to...
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Article by Louis Granger
Customer Experience bots in 2019: Don’t ignore their importance
Interactions with bots are quickly becoming the norm and for us and our partners at...
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