Front & Back Office Unification
Unify business functions, Uncover hidden insights, Improve Decision Making
Data has very low value if it’s sitting in multiple disconnected siloes. We help leading brands unify and integrate front and back-office data to offer Marketing, Sales and Customer Service teams a 360-degree enterprise data view to personalise decisions, decrease customer churn and drive sustainable growth.
Data Unification with Boxfusion #
Businesses rely heavily on data to deliver effective processes, personalised insights and the best customer experience. If systems do not have access to data across departments it greatly limits their operational agility. It’s essential that systems across organisations are optimised to ensure the constant flow of data and deliver maximum value to the boardroom and to customers.
Boxfusion Consulting understands the complexity inherent with connecting front and back office systems and we offer the strategic and technical expertise to ensure your data works hard for you. We have a track record of unifying Oracle CX with both Oracle, and non-Oracle, finance, supply chain, HR and procurement systems.
Cross Pillar Possibilities #
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Unified Enterprise View #
We integrate and organise front and back office data together within an intuitive user interface. The rich data views keep the combined front and back office information at operational teams’ fingertips from across customer profile, financial records, order history and more.
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Enriched Intelligent Data #
Use data enrichment tools in combination with the powerful data quality toolset to dramatically improve data insights for better prospecting, validation and insights. This brings revenue growth through improved sales performance and conversions with hyper-personalised campaigns.
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Make Timely Decisions #
Spend less time waiting for data insights from systems and departments and more time on strategic initiatives. The single source of truth provides the ability to quickly uncover hidden insights and make well-informed decisions.
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Remove Integration Complexity #
Boxfusion helps organisations by evaluating existing processes, capabilities and data structures, before designing strategic integration solutions that provide a platform for choreographing experiences across the front and back office.
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Redwood User Interface #
Powered by user-centred design thinking, the intuitive Oracle Redwood UI framework brings user experience consistency to front and back office functions.
We're experts with the Redwood framework, helping businesses on Oracle Fusion, to take advantage of Redwood's exciting capabilities.
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Industry-specific Solutions #
Every industry has its unique set of challenges and goals. Taking a joined-up approach to data and processes across the front and back office provides the flexibility needed to build bespoke and unique customer experiences.
Speed to Market #
Whatever the goals behind your investment, the pace and accuracy with which your implementation is completed is critical, as this means your savings and CX improvements begin sooner - we have a track record of delivery at least 25% faster than our competitors.
The Impact #
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Boxfusion implement strategic integration solutions that remove data silos to reduce duplication and data inconsistencies.
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Enriched and more accurate data from new sources helps teams focus on the right areas.
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With data all in one place, user training and adoption is easier and faster leading to more effective performance.
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Speed onboarding of new customers by seamlessly automating front and back office processes.
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The single platform unifies business functions ensuring consistent and accurate processes and workflows.
