
Sérgio Valerio
Principal Consultant
We have grown to become a trusted industry specialist, recognised for a team boasting the leading experts in CX Cloud and Siebel.
Our consultants are determined to be the best in the field, which is why we're constantly striving to feed our curiosity for new technology and industry-thinking.
Passion for how new technology can help businesses is central to the culture at Boxfusion. After all, it’s what drives us. Boxfusion employees take pride in their ambition to make their clients' businesses work more efficiently and better serve their customers.
The Boxfusion team is a fine example of the strength of diversity. Our consultants stem from many different backgrounds, and bring a wealth of unique skills and perspectives to the company.
We believe in collaboration. Our three annual conferences provide an ideal setting for the generation of ideas, where we provide a platform for our employees to share their technical knowledge and concepts with their colleagues.
The nature of consultancy means that our team members are often spread across diverse locations. That’s why we make a point of organising regular social gatherings, making it easy for colleagues to stay in touch.
Principal Consultant
Head of OCI & AI Services
Senior CX Cloud Consultant
Senior CX Cloud Consultant
As soon as you get into the office, you tend to have a plan and know your tasks. However, there will always be something going on in parallel with tasks which keeps things interesting as I can never be sure where the day will take me or how it will end. I enjoy this variation, and find that the days bring a steady flow of challenges which are rewarded by client satisfaction.
The office is always a friendly and relaxed environment, even though some days can be more challenging than others. A lot of times, you get a real sense of excitement as multiple people across a range of projects work hard to express new concepts and ideas to better help our clients achieve their goals.
I like working with diverse clients and systems across different geographical locations. This has provided me with plenty of opportunities to see problems from different perspectives, enabling me to provide complex/elegant solutions tailored just to our clients needs.
If you are looking for a challenge, embrace the idea of working in a truly multicultural company, and are open to working on exciting projects for clients across the world, look no further!
[On] the cutting edge
Jake Patterson is Head of OCI and AI Services at Boxfusion. He leads Boxfusion’s AI projects, particularly conversational experiences that enhance both customer and employee engagement.
Jake joined Boxfusion as a graduate after earning a Computer Science degree from Durham University and began his career working with the Siebel CRM platform, where he led transformative UX projects across industries including manufacturing, telecommunications, and the public sector – pushing the boundaries of what was possible with the technology. Having followed the graduate pathway himself, Jake is enthusiastic about supporting others in building their own careers and helping them grow into confident, expert consultants.
Today, Jake’s work centres on designing intelligent, user-focused applications using Oracle Cloud Infrastructure and AI technologies, and he was among the first to deliver customer experience solutions using Oracle’s Digital Assistant and OCI Generative AI platforms.
Jake is passionate about using technology to solve real-world problems. He has a commitment to best practices and champions thoughtful innovation, always working to deliver solutions that are intuitive and user-centric, and provide real value to Boxfusion’s clients.
In his free time, Jake is always hunting for great new places to eat, and enjoys walking, hiking and going to the gym.
There is a lot of variety in the work that we do as a company. A typical day usually has a mixture of both development work and client meetings.
I have days when I’m more engaged in project-related client meetings, presentations or training; and there are others when I’m primarily coding and working on the implementation of a project. There are times when I am assigned to a single project on which I focus all my attention, and times when I am juggling various projects.
There are usually various internal meetings taking place throughout the day and, sometimes the meeting room is simply in front of the coffee machine. Given the collaborative culture of the company, if any question pops up, there is always a colleague that you can ask and is happy to help.
It definitely doesn’t get boring and I enjoy that pace is not always the same - it keeps things interesting.
The biggest challenges are making sure that the customer wants are concordant with their needs. Sometimes the two are not the same and, it’s our job to reduce the difference as much as possible.
It’s important to ensure that the requirements we collect and for which we implement solutions are accurate, that they are also practical and will meet the needs of the business. Sometimes the two are not the same and it’s our job to reduce the difference as much as possible.
It gives me an invaluable sense of achievement when I see the results of my work and the improvement that it brings to a customer's business. I enjoy the fact that I am able to continue learning things, and get a chance to push my limits and continue to grow as a professional, due to the collaborative culture of the company
I’m able to share my knowledge with my peers which is very rewarding. Boxfusion is formed of very capable people who are willing to help, collaborate and encourage you to be the best version of yourself and for me, this is the place to be.
I would tell them to be prepared to learn a lot. The company invests a lot of time in training and providing support for any new joiners. If you are willing to work in a diverse, collaborative and fast past environment that challenges your people skills and your technical abilities, then get in touch.
Enjoyable, Challenging, Rewarding.
We work with clients in many different industries so it’s hard to pin down a typical day at work, but it will often be a combination of technical and consulting tasks.
I might deliver a playback session to get feedback from the client, discuss requirements for an upcoming project or build and test some code that will automate a process carried out by contact centre staff.
The work is always changing, and it makes sure I’m challenged and constantly developing.
When trying to deliver the best solution for a project, it is important to fully understand the requirements in context and diagnose the cause of the issue, not just the symptoms.
To build a full picture, I need to combine a deep understanding of the technology with the people skills to manage all the different stakeholders and their wants from the project, which can sometimes be in contradiction with each other.
We work on a range of interesting problems and because of the close relationships that we build with clients, you get to see the direct impact of your work.
I find that this lends a more human edge to the problem-solving and adds depth to the technical solutions that we build.
At Boxfusion we also have a tight-knit group of people that care about each other’s development, and it is satisfying to see other colleagues grow in their role.
We have people from diverse academic backgrounds so don’t worry about the technical aspects of the role, like coding – you will be provided with these tools and the time to train in them. What’s important is that you are willing to learn and are happy to take on early responsibility.
Boxfusion is a great place to begin your career and if you like the sound of a technical role that is also people-focused, I recommend getting in touch.
Community, Trust, Opportunity
As soon as you get into the office, you tend to have a plan and know your tasks. However, there will always be something going on in parallel with tasks which keeps things interesting as I can never be sure where the day will take me or how it will end. I enjoy this variation, and find that the days bring a steady flow of challenges which are rewarded by client satisfaction.
The office is always a friendly and relaxed environment, even though some days can be more challenging than others. A lot of times, you get a real sense of excitement as multiple people across a range of projects work hard to express new concepts and ideas to better help our clients achieve their goals.
I like working with diverse clients and systems across different geographical locations. This has provided me with plenty of opportunities to see problems from different perspectives, enabling me to provide complex/elegant solutions tailored just to our clients needs.
If you are looking for a challenge, embrace the idea of working in a truly multicultural company, and are open to working on exciting projects for clients across the world, look no further!
[On] the cutting edge
Jake Patterson is Head of OCI and AI Services at Boxfusion. He leads Boxfusion’s AI projects, particularly conversational experiences that enhance both customer and employee engagement.
Jake joined Boxfusion as a graduate after earning a Computer Science degree from Durham University and began his career working with the Siebel CRM platform, where he led transformative UX projects across industries including manufacturing, telecommunications, and the public sector – pushing the boundaries of what was possible with the technology. Having followed the graduate pathway himself, Jake is enthusiastic about supporting others in building their own careers and helping them grow into confident, expert consultants.
Today, Jake’s work centres on designing intelligent, user-focused applications using Oracle Cloud Infrastructure and AI technologies, and he was among the first to deliver customer experience solutions using Oracle’s Digital Assistant and OCI Generative AI platforms.
Jake is passionate about using technology to solve real-world problems. He has a commitment to best practices and champions thoughtful innovation, always working to deliver solutions that are intuitive and user-centric, and provide real value to Boxfusion’s clients.
In his free time, Jake is always hunting for great new places to eat, and enjoys walking, hiking and going to the gym.
There is a lot of variety in the work that we do as a company. A typical day usually has a mixture of both development work and client meetings.
I have days when I’m more engaged in project-related client meetings, presentations or training; and there are others when I’m primarily coding and working on the implementation of a project. There are times when I am assigned to a single project on which I focus all my attention, and times when I am juggling various projects.
There are usually various internal meetings taking place throughout the day and, sometimes the meeting room is simply in front of the coffee machine. Given the collaborative culture of the company, if any question pops up, there is always a colleague that you can ask and is happy to help.
It definitely doesn’t get boring and I enjoy that pace is not always the same - it keeps things interesting.
The biggest challenges are making sure that the customer wants are concordant with their needs. Sometimes the two are not the same and, it’s our job to reduce the difference as much as possible.
It’s important to ensure that the requirements we collect and for which we implement solutions are accurate, that they are also practical and will meet the needs of the business. Sometimes the two are not the same and it’s our job to reduce the difference as much as possible.
It gives me an invaluable sense of achievement when I see the results of my work and the improvement that it brings to a customer's business. I enjoy the fact that I am able to continue learning things, and get a chance to push my limits and continue to grow as a professional, due to the collaborative culture of the company
I’m able to share my knowledge with my peers which is very rewarding. Boxfusion is formed of very capable people who are willing to help, collaborate and encourage you to be the best version of yourself and for me, this is the place to be.
I would tell them to be prepared to learn a lot. The company invests a lot of time in training and providing support for any new joiners. If you are willing to work in a diverse, collaborative and fast past environment that challenges your people skills and your technical abilities, then get in touch.
Enjoyable, Challenging, Rewarding.
We work with clients in many different industries so it’s hard to pin down a typical day at work, but it will often be a combination of technical and consulting tasks.
I might deliver a playback session to get feedback from the client, discuss requirements for an upcoming project or build and test some code that will automate a process carried out by contact centre staff.
The work is always changing, and it makes sure I’m challenged and constantly developing.
When trying to deliver the best solution for a project, it is important to fully understand the requirements in context and diagnose the cause of the issue, not just the symptoms.
To build a full picture, I need to combine a deep understanding of the technology with the people skills to manage all the different stakeholders and their wants from the project, which can sometimes be in contradiction with each other.
We work on a range of interesting problems and because of the close relationships that we build with clients, you get to see the direct impact of your work.
I find that this lends a more human edge to the problem-solving and adds depth to the technical solutions that we build.
At Boxfusion we also have a tight-knit group of people that care about each other’s development, and it is satisfying to see other colleagues grow in their role.
We have people from diverse academic backgrounds so don’t worry about the technical aspects of the role, like coding – you will be provided with these tools and the time to train in them. What’s important is that you are willing to learn and are happy to take on early responsibility.
Boxfusion is a great place to begin your career and if you like the sound of a technical role that is also people-focused, I recommend getting in touch.
Community, Trust, Opportunity