Our Culture | Boxfusion

A day in the life of

Alex Sensier

Senior CX Cloud Consultant

Describe a typical day at Boxfusion...

The majority of my day involves working on customer projects either at client offices or from our office. We’re often working on multiple projects at once, so I could be designing solutions to client requirements, preparing for a new project, or leading the delivery team on an ongoing project in the same day. We work very closely with members of our customers’ teams and spend a lot of time communicating with people of varying levels of seniority, including Oracle product development to uncover new and better ways of using Oracle technology.

I’m involved in every phase of our projects, from the discovery and requirement-gathering workshops, to designing solutions and seeing their development through to production, to then training and supporting both colleagues and client teams, so each day brings different challenges.

What are the biggest challenges you face?

We need to always understand our customers’ goals & pain points, and the biggest challenge can often be being able to weigh up client expectations with what can be delivered and what should be delivered. There might be times, for example, where the product can’t do what a client exactly wants which can sometimes affect the scope of work unexpectedly, and lead to difficult conversations! We have to guarantee our customers are receiving the best functionality from the products we’re delivering so that solutions are scalable for long term development, either by us, our customers or by Oracle’s investment in their products.

What do find most rewarding about life at Boxfusion?

The team structure we have is great and it’s rewarding to work alongside likeminded colleagues. The skillset at the company means you can continuously learn from those around you, all of whom share a passion for the technology and industry. Furthermore, because we’re a small team, we get loads of responsibility and the role can be quite varied, which is very rewarding. For example, I’ve been able to pick up project management tasks alongside my traditional delivery-led role, which you typically wouldn’t get at a massive consultancy.

What advice would you give to someone thinking about a career with Boxfusion?

We strive to be the best and deliver excellent solutions, and this means paying particular attention to detail throughout project work. If you have an eye for the little things, but can also consider how this might affect the bigger picture, and you can identify problems and opportunities at an early stage, then Boxfusion is the place for you.

I think that anyone thinking of joining Boxfusion should also have the confidence to question things and challenge people. Don’t be put off by a role if you’re not completely technical as not everything that we do involves coding and ‘techy stuff’ – it’s so much more than that.

Describe working at Boxfusion in three words

Varied, evolving, responsibility

A day in the life of

Jake Patterson

Senior Consultant – Siebel & UX

Describe a typical day at Boxfusion…

It's hard to describe a typical day here because there are often a number of projects on the go at once and every one is different, so there's always variety in the work we do. Our focus is on providing the perfect technical solutions for our customers - whether that's through clever process automation, improving user experience (UX) to make staff happier and more efficient, or designing entirely new systems to meet new business needs - and consultants are involved at every step of the way, right from the design phase through to building, testing and supporting those systems.

On a typical project we liaise closely with other teams such as business analysts and system testers, and there are always meetings and discussions to be involved in to make sure we're getting things right. We often find ourselves leading workshops or focus groups to get an in-depth understanding of our customers' businesses - it can be illuminating to see how different industries and companies work, and how the work we do can help them.

If there's one thing that every project has in common though, it's problem-solving. Being a consultant means you're called on to solve problems and deliver solutions - and there's always a challenge in there!

How would you describe your relationship with your colleagues?

Consultants are given a lot of responsibility on projects and they are expected to use their initiative and experience to find solutions to the challenges they encounter, but the team always works together to solve problems and there's a really strong culture of collaboration and knowledge-sharing. The team is often split across multiple projects so we make sure to have regular catch-ups to discuss the problems we've faced and share the interesting things we've learnt.

What attracted you to Boxfusion?

I wanted to work in a smaller, more innovative company and especially wanted a customer-facing role. At Boxfusion there are plenty of opportunities to get stuck in, learn new things and gain responsibility quickly, and while the company has grown quite a bit since I joined, there's still a close-knit feel and everyone gets along well, which makes for a great atmosphere.

We have regular socials and away days too, so it's easy to keep in touch with everyone even when you're all working on different projects.

What is different about the role now that you’re a senior consultant?

As you gain more experience at Boxfusion you're given more responsibility on projects, so there's always the ability to progress and learn new skills. I now take on the role of Technical Lead on our projects so there's a lot more emphasis on making sure we're delivering the right solutions overall and working with project managers to keep everything on schedule. I'm seen as a technical expert and I'm often called on to help with some of the more complex problems we come across on our projects. There's a huge variety of challenges that can crop up and I'm often confronted with situations or technologies I've never come across before.

I'm now the Siebel Delivery Lead at Boxfusion, so I'm responsible for the overall quality of the work we deliver on the Siebel team, and for making sure we have consultants with the right skills for upcoming projects. I work with the management and sales teams to plan our projects and resources, and create initiatives to aid knowledge sharing and improve the performance of the team.

A day in the life of

Oliver John Ng

CX Cloud Consultant

Describe a typical day at Boxfusion...

I know it sounds cliché, but there really isn’t a typical day in the office.

Since joining as a Graduate in 2016 I’ve done a bit of everything from front-end solution design through to back-end development, so it really can vary.

However, I would say that I’ve developed a focus within my role in front-end design and development. This might involve, for example, designing and building out branded, User Experience (UX)-friendly solutions such as integrated web pages and customer portals that the customers of major brands get to see and use on a daily basis!

What are the biggest challenges?

Working with so many different people from different clients and industries is an challenge as you need to tailor your approach for each individual and company, but I’ve found this keeps things interesting.

Another challenge is tailoring all the technical knowledge that you pick up during research in order to fit in with Oracle’s technology. It’s one thing to learn how to develop a custom built solution in isolation, but it’s another to apply it within a client’s unique technological architecture where you have certain boundaries set by the applications that form the solution.

What do you find most rewarding at Boxfusion?

I really appreciate the way that the company provides me with plenty of opportunities to achieve new goals, especially when they are always that little bit more challenging than the last. Comparing what I’ve been doing recently to what I did one and a half years ago, for example, I’ll have a set of tasks that are essentially similar to back then, but that are of greater complexity, for larger projects, and with much higher stakes.

Additionally, the company makes a conscious effort to select me for roles that will provide me with variety, giving me the opportunity to really push myself to build new skills rather than merely doing what I’ve done before, and this really motivates me.

What advice would you give to someone thinking about a career with Boxfusion?

Boxfusion is definitely a company you should consider if you thrive off of problem-solving and have a genuine ambition to get the job done to an excellent standard. What makes Boxfusion unique is our drive to push those boundaries even further by continuously honing our existing skills and refining our existing solutions while remaining open to new ways of thinking and problem-solving.

If your willingness to learn and desire to constantly improve is strong enough, the technical knowledge-gathering will proceed as a natural side effect, allowing you to really push yourself to develop your skills. A lot of the knowledge that you need to work here will be taught to you on the job. What’s important is that you have the ambition and self-drive to take that and make the most out of it.

A day in the life of

Laura Langenaken

Senior CX Cloud Consultant

Describe a typical day at Boxfusion…

It’s hard to summarise a typical day because one day can be totally different to the next. Sometimes I find myself on client site, where I’ll meet and work with lots of interesting people. Other days I find myself answering client questions back at the office, and I’ll run internal team meetings for the project team.

The pace varies too. The busiest days are spent identifying our clients’ needs at the start of the project or providing training, whereas things are often a bit calmer during implementation.

What are the biggest challenges you face?

Getting to know the customers’ needs is a big challenge. The Discovery workshops that I’ve led in the past often overcome this, enabling us to bridge the gaps between their wants, their needs and what they can achieve.

Another challenge is gaining a client’s trust. Some clients have had bad experiences with consultancies, so it can take time to convince them that we aren’t just technical consultants, but that we have the business’ best interests from start to finish.

What do you find most rewarding about life at Boxfusion?

I like that being able to see the immediate impact of my work on our clients. Unlike many companies where you might find yourself in the middle of bureaucracy, I get a say on the project from the very start and remain close to the project up until after go-live.

Since having joined Boxfusion four years ago as a graduate, I’ve picked up a lot of valuable, hands-on experience and, in turn, gained more responsibility. I enjoy being able to share my knowledge with the team and I find Boxfusion’s collaborative approach particularly rewarding.

What advice would you give someone considering a career with Boxfusion Consulting?

I would say that if you like to see results quickly and in real-time, then Boxfusion is a great fit for you. You should also consider working with Boxfusion if you feel you have a great way with people – we don’t just hire experts, we hire people who can build close relationships with both staff and clients alike.

Describe working at Boxfusion in three words…

Gratifying, fast-paced, fun.

A team with a passion to make businesses work better with technology.

A culture that breeds success

Passion

Diversity

Openness

Sociality

Get an insight into the lives of our consultants

Alex Sensier

Andrea Richardson

Sérgio Valerio

Jake Patterson

Oliver John Ng

Laura Langenaken

Work with us

A culture that breeds success

Passion

Diversity

Openness

Sociality

Get an insight into the lives of our consultants

Alex Sensier

Andrea Richardson

Sérgio Valerio

Jake Patterson

Oliver John Ng

Laura Langenaken

Work with us

A day in the life of

Alex Sensier

Senior CX Cloud Consultant

Describe a typical day at Boxfusion...

What are the biggest challenges you face?

What do find most rewarding about life at Boxfusion?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words

A day in the life of

Andrea Richardson

Principal CX Cloud Consultant

Describe a typical day at Boxfusion

How would you describe the office atmosphere?

What do you enjoy most about your role?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words

A day in the life of

Sérgio Valerio

Principal Consultant

Describe a typical day at Boxfusion…

How would you describe the office atmosphere?

What do you enjoy most about your role?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words…

A day in the life of

Jake Patterson

Senior Consultant – Siebel & UX

Describe a typical day at Boxfusion…

How would you describe your relationship with your colleagues?

What attracted you to Boxfusion?

What is different about the role now that you’re a senior consultant?

A day in the life of

Oliver John Ng

CX Cloud Consultant

Describe a typical day at Boxfusion...

What are the biggest challenges?

What do you find most rewarding at Boxfusion?

What advice would you give to someone thinking about a career with Boxfusion?

A day in the life of

Laura Langenaken

Senior CX Cloud Consultant

Describe a typical day at Boxfusion…

What are the biggest challenges you face?

What do you find most rewarding about life at Boxfusion?

What advice would you give someone considering a career with Boxfusion Consulting?

Describe working at Boxfusion in three words…