Our Culture | Boxfusion

A day in the life of

Alex Sensier

Principal Consultant

Describe a typical day at Boxfusion...

The majority of my day involves working on customer projects either at client offices or from our office. We’re often working on multiple projects at once, so I could be designing solutions to client requirements, preparing for a new project, or leading the delivery team on an ongoing project in the same day. We work very closely with members of our customers’ teams and spend a lot of time communicating with people of varying levels of seniority, including Oracle product development to uncover new and better ways of using Oracle technology.

I’m involved in every phase of our projects, from the discovery and requirement-gathering workshops, to designing solutions and seeing their development through to production, to then training and supporting both colleagues and client teams, so each day brings different challenges.

What are the biggest challenges you face?

We need to always understand our customers’ goals & pain points, and the biggest challenge can often be being able to weigh up client expectations with what can be delivered and what should be delivered. There might be times, for example, where the product can’t do what a client exactly wants which can sometimes affect the scope of work unexpectedly, and lead to difficult conversations! We have to guarantee our customers are receiving the best functionality from the products we’re delivering so that solutions are scalable for long term development, either by us, our customers or by Oracle’s investment in their products.

What do you find most rewarding about life at Boxfusion?

The team structure we have is great and it’s rewarding to work alongside likeminded colleagues. The skillset at the company means you can continuously learn from those around you, all of whom share a passion for the technology and industry. Furthermore, because we’re a small team, we get loads of responsibility and the role can be quite varied, which is very rewarding. For example, I’ve been able to pick up project management tasks alongside my traditional delivery-led role, which you typically wouldn’t get at a massive consultancy.

What advice would you give to someone thinking about a career with Boxfusion?

We strive to be the best and deliver excellent solutions, and this means paying particular attention to detail throughout project work. If you have an eye for the little things, but can also consider how this might affect the bigger picture, and you can identify problems and opportunities at an early stage, then Boxfusion is the place for you.

I think that anyone thinking of joining Boxfusion should also have the confidence to question things and challenge people. Don’t be put off by a role if you’re not completely technical as not everything that we do involves coding and ‘techy stuff’ – it’s so much more than that.

Describe working at Boxfusion in three words

Varied, evolving, responsibility

A day in the life of

Jake Patterson

Principal Consultant

Describe a typical day at Boxfusion…

It's hard to describe a typical day here because there are often a number of projects on the go at once and every one is different, so there's always variety in the work we do. Our focus is on providing the perfect technical solutions for our customers - whether that's through clever process automation, improving user experience (UX) to make staff happier and more efficient, or designing entirely new systems to meet new business needs - and consultants are involved at every step of the way, right from the design phase through to building, testing and supporting those systems.

On a typical project we liaise closely with other teams such as business analysts and system testers, and there are always meetings and discussions to be involved in to make sure we're getting things right. We often find ourselves leading workshops or focus groups to get an in-depth understanding of our customers' businesses - it can be illuminating to see how different industries and companies work, and how the work we do can help them.

If there's one thing that every project has in common though, it's problem-solving. Being a consultant means you're called on to solve problems and deliver solutions - and there's always a challenge in there!

How would you describe your relationship with your colleagues?

Consultants are given a lot of responsibility on projects and they are expected to use their initiative and experience to find solutions to the challenges they encounter, but the team always works together to solve problems and there's a really strong culture of collaboration and knowledge-sharing. The team is often split across multiple projects so we make sure to have regular catch-ups to discuss the problems we've faced and share the interesting things we've learnt.

What attracted you to Boxfusion?

I wanted to work in a smaller, more innovative company and especially wanted a customer-facing role. At Boxfusion there are plenty of opportunities to get stuck in, learn new things and gain responsibility quickly, and while the company has grown quite a bit since I joined, there's still a close-knit feel and everyone gets along well, which makes for a great atmosphere.

We have regular socials and away days too, so it's easy to keep in touch with everyone even when you're all working on different projects.

What is different about the role now that you’re a senior consultant?

As you gain more experience at Boxfusion you're given more responsibility on projects, so there's always the ability to progress and learn new skills. I now take on the role of Technical Lead on our projects so there's a lot more emphasis on making sure we're delivering the right solutions overall and working with project managers to keep everything on schedule. I'm seen as a technical expert and I'm often called on to help with some of the more complex problems we come across on our projects. There's a huge variety of challenges that can crop up and I'm often confronted with situations or technologies I've never come across before.

I'm now the Siebel Delivery Lead at Boxfusion, so I'm responsible for the overall quality of the work we deliver on the Siebel team, and for making sure we have consultants with the right skills for upcoming projects. I work with the management and sales teams to plan our projects and resources, and create initiatives to aid knowledge sharing and improve the performance of the team.

A day in the life of

Silvia Bujor

Senior CX Cloud Consultant

Describe a typical day at Boxfusion

There is a lot of variety in the work that we do as a company. A typical day usually has a mixture of both development work and client meetings.

I have days when I’m more engaged in project-related client meetings, presentations or training; and there are others when I’m primarily coding and working on the implementation of a project. There are times when I am assigned to a single project on which I focus all my attention, and times when I am juggling various projects.

There are usually various internal meetings taking place throughout the day and, sometimes the meeting room is simply in front of the coffee machine. Given the collaborative culture of the company, if any question pops up, there is always a colleague that you can ask and is happy to help.

It definitely doesn’t get boring and I enjoy that pace is not always the same - it keeps things interesting.

What are the biggest challenges you face?

The biggest challenges are making sure that the customer wants are concordant with their needs. Sometimes the two are not the same and, it’s our job to reduce the difference as much as possible.

It’s important to ensure that the requirements we collect and for which we implement solutions are accurate, that they are also practical and will meet the needs of the business. Sometimes the two are not the same and it’s our job to reduce the difference as much as possible.

What do you find most rewarding about life at Boxfusion?

It gives me an invaluable sense of achievement when I see the results of my work and the improvement that it brings to a customer's business. I enjoy the fact that I am able to continue learning things, and get a chance to push my limits and continue to grow as a professional, due to the collaborative culture of the company

I’m able to share my knowledge with my peers which is very rewarding. Boxfusion is formed of very capable people who are willing to help, collaborate and encourage you to be the best version of yourself and for me, this is the place to be.

What advice would you give to someone thinking about a career with Boxfusion?

I would tell them to be prepared to learn a lot. The company invests a lot of time in training and providing support for any new joiners. If you are willing to work in a diverse, collaborative and fast past environment that challenges your people skills and your technical abilities, then get in touch.

Describe working at Boxfusion in three words

Enjoyable, Challenging, Rewarding.

A day in the life of

Daniel Blair

CX Cloud Consultant

Describe a typical day at Boxfusion?

We work with clients in many different industries so it’s hard to pin down a typical day at work, but it will often be a combination of technical and consulting tasks.

I might deliver a playback session to get feedback from the client, discuss requirements for an upcoming project or build and test some code that will automate a process carried out by contact centre staff.

The work is always changing, and it makes sure I’m challenged and constantly developing.

What are the biggest challenges you face?

When trying to deliver the best solution for a project, it is important to fully understand the requirements in context and diagnose the cause of the issue, not just the symptoms.

To build a full picture, I need to combine a deep understanding of the technology with the people skills to manage all the different stakeholders and their wants from the project, which can sometimes be in contradiction with each other.

What do you find most rewarding about life at Boxfusion?

We work on a range of interesting problems and because of the close relationships that we build with clients, you get to see the direct impact of your work.

I find that this lends a more human edge to the problem-solving and adds depth to the technical solutions that we build.

At Boxfusion we also have a tight-knit group of people that care about each other’s development, and it is satisfying to see other colleagues grow in their role.

What advice would you give to someone thinking about a career with Boxfusion?

We have people from diverse academic backgrounds so don’t worry about the technical aspects of the role, like coding – you will be provided with these tools and the time to train in them. What’s important is that you are willing to learn and are happy to take on early responsibility.

Boxfusion is a great place to begin your career and if you like the sound of a technical role that is also people-focused, I recommend getting in touch.

Describe working at Boxfusion in three words

Community, Trust, Opportunity

A day in the life of

Alex Sensier

Principal Consultant

Describe a typical day at Boxfusion...

The majority of my day involves working on customer projects either at client offices or from our office. We’re often working on multiple projects at once, so I could be designing solutions to client requirements, preparing for a new project, or leading the delivery team on an ongoing project in the same day. We work very closely with members of our customers’ teams and spend a lot of time communicating with people of varying levels of seniority, including Oracle product development to uncover new and better ways of using Oracle technology.

I’m involved in every phase of our projects, from the discovery and requirement-gathering workshops, to designing solutions and seeing their development through to production, to then training and supporting both colleagues and client teams, so each day brings different challenges.

What are the biggest challenges you face?

We need to always understand our customers’ goals & pain points, and the biggest challenge can often be being able to weigh up client expectations with what can be delivered and what should be delivered. There might be times, for example, where the product can’t do what a client exactly wants which can sometimes affect the scope of work unexpectedly, and lead to difficult conversations! We have to guarantee our customers are receiving the best functionality from the products we’re delivering so that solutions are scalable for long term development, either by us, our customers or by Oracle’s investment in their products.

What do you find most rewarding about life at Boxfusion?

The team structure we have is great and it’s rewarding to work alongside likeminded colleagues. The skillset at the company means you can continuously learn from those around you, all of whom share a passion for the technology and industry. Furthermore, because we’re a small team, we get loads of responsibility and the role can be quite varied, which is very rewarding. For example, I’ve been able to pick up project management tasks alongside my traditional delivery-led role, which you typically wouldn’t get at a massive consultancy.

What advice would you give to someone thinking about a career with Boxfusion?

We strive to be the best and deliver excellent solutions, and this means paying particular attention to detail throughout project work. If you have an eye for the little things, but can also consider how this might affect the bigger picture, and you can identify problems and opportunities at an early stage, then Boxfusion is the place for you.

I think that anyone thinking of joining Boxfusion should also have the confidence to question things and challenge people. Don’t be put off by a role if you’re not completely technical as not everything that we do involves coding and ‘techy stuff’ – it’s so much more than that.

Describe working at Boxfusion in three words

Varied, evolving, responsibility

A day in the life of

Jake Patterson

Principal Consultant

Describe a typical day at Boxfusion…

It's hard to describe a typical day here because there are often a number of projects on the go at once and every one is different, so there's always variety in the work we do. Our focus is on providing the perfect technical solutions for our customers - whether that's through clever process automation, improving user experience (UX) to make staff happier and more efficient, or designing entirely new systems to meet new business needs - and consultants are involved at every step of the way, right from the design phase through to building, testing and supporting those systems.

On a typical project we liaise closely with other teams such as business analysts and system testers, and there are always meetings and discussions to be involved in to make sure we're getting things right. We often find ourselves leading workshops or focus groups to get an in-depth understanding of our customers' businesses - it can be illuminating to see how different industries and companies work, and how the work we do can help them.

If there's one thing that every project has in common though, it's problem-solving. Being a consultant means you're called on to solve problems and deliver solutions - and there's always a challenge in there!

How would you describe your relationship with your colleagues?

Consultants are given a lot of responsibility on projects and they are expected to use their initiative and experience to find solutions to the challenges they encounter, but the team always works together to solve problems and there's a really strong culture of collaboration and knowledge-sharing. The team is often split across multiple projects so we make sure to have regular catch-ups to discuss the problems we've faced and share the interesting things we've learnt.

What attracted you to Boxfusion?

I wanted to work in a smaller, more innovative company and especially wanted a customer-facing role. At Boxfusion there are plenty of opportunities to get stuck in, learn new things and gain responsibility quickly, and while the company has grown quite a bit since I joined, there's still a close-knit feel and everyone gets along well, which makes for a great atmosphere.

We have regular socials and away days too, so it's easy to keep in touch with everyone even when you're all working on different projects.

What is different about the role now that you’re a senior consultant?

As you gain more experience at Boxfusion you're given more responsibility on projects, so there's always the ability to progress and learn new skills. I now take on the role of Technical Lead on our projects so there's a lot more emphasis on making sure we're delivering the right solutions overall and working with project managers to keep everything on schedule. I'm seen as a technical expert and I'm often called on to help with some of the more complex problems we come across on our projects. There's a huge variety of challenges that can crop up and I'm often confronted with situations or technologies I've never come across before.

I'm now the Siebel Delivery Lead at Boxfusion, so I'm responsible for the overall quality of the work we deliver on the Siebel team, and for making sure we have consultants with the right skills for upcoming projects. I work with the management and sales teams to plan our projects and resources, and create initiatives to aid knowledge sharing and improve the performance of the team.

A day in the life of

Silvia Bujor

Senior CX Cloud Consultant

Describe a typical day at Boxfusion

There is a lot of variety in the work that we do as a company. A typical day usually has a mixture of both development work and client meetings.

I have days when I’m more engaged in project-related client meetings, presentations or training; and there are others when I’m primarily coding and working on the implementation of a project. There are times when I am assigned to a single project on which I focus all my attention, and times when I am juggling various projects.

There are usually various internal meetings taking place throughout the day and, sometimes the meeting room is simply in front of the coffee machine. Given the collaborative culture of the company, if any question pops up, there is always a colleague that you can ask and is happy to help.

It definitely doesn’t get boring and I enjoy that pace is not always the same - it keeps things interesting.

What are the biggest challenges you face?

The biggest challenges are making sure that the customer wants are concordant with their needs. Sometimes the two are not the same and, it’s our job to reduce the difference as much as possible.

It’s important to ensure that the requirements we collect and for which we implement solutions are accurate, that they are also practical and will meet the needs of the business. Sometimes the two are not the same and it’s our job to reduce the difference as much as possible.

What do you find most rewarding about life at Boxfusion?

It gives me an invaluable sense of achievement when I see the results of my work and the improvement that it brings to a customer's business. I enjoy the fact that I am able to continue learning things, and get a chance to push my limits and continue to grow as a professional, due to the collaborative culture of the company

I’m able to share my knowledge with my peers which is very rewarding. Boxfusion is formed of very capable people who are willing to help, collaborate and encourage you to be the best version of yourself and for me, this is the place to be.

What advice would you give to someone thinking about a career with Boxfusion?

I would tell them to be prepared to learn a lot. The company invests a lot of time in training and providing support for any new joiners. If you are willing to work in a diverse, collaborative and fast past environment that challenges your people skills and your technical abilities, then get in touch.

Describe working at Boxfusion in three words

Enjoyable, Challenging, Rewarding.

A day in the life of

Daniel Blair

CX Cloud Consultant

Describe a typical day at Boxfusion?

We work with clients in many different industries so it’s hard to pin down a typical day at work, but it will often be a combination of technical and consulting tasks.

I might deliver a playback session to get feedback from the client, discuss requirements for an upcoming project or build and test some code that will automate a process carried out by contact centre staff.

The work is always changing, and it makes sure I’m challenged and constantly developing.

What are the biggest challenges you face?

When trying to deliver the best solution for a project, it is important to fully understand the requirements in context and diagnose the cause of the issue, not just the symptoms.

To build a full picture, I need to combine a deep understanding of the technology with the people skills to manage all the different stakeholders and their wants from the project, which can sometimes be in contradiction with each other.

What do you find most rewarding about life at Boxfusion?

We work on a range of interesting problems and because of the close relationships that we build with clients, you get to see the direct impact of your work.

I find that this lends a more human edge to the problem-solving and adds depth to the technical solutions that we build.

At Boxfusion we also have a tight-knit group of people that care about each other’s development, and it is satisfying to see other colleagues grow in their role.

What advice would you give to someone thinking about a career with Boxfusion?

We have people from diverse academic backgrounds so don’t worry about the technical aspects of the role, like coding – you will be provided with these tools and the time to train in them. What’s important is that you are willing to learn and are happy to take on early responsibility.

Boxfusion is a great place to begin your career and if you like the sound of a technical role that is also people-focused, I recommend getting in touch.

Describe working at Boxfusion in three words

Community, Trust, Opportunity

A team with a passion to make businesses work better with technology.

A culture that breeds success

Passion

Diversity

Openness

Sociality

Get an insight into the lives of our consultants

Alex Sensier

Andrea Richardson

Sérgio Valerio

Jake Patterson

Silvia Bujor

Daniel Blair

Work with us

A culture that breeds success

Passion

Diversity

Openness

Sociality

Get an insight into the lives of our consultants

Alex Sensier

Andrea Richardson

Sérgio Valerio

Jake Patterson

Silvia Bujor

Daniel Blair

Work with us

A day in the life of

Alex Sensier

Principal Consultant

Describe a typical day at Boxfusion...

What are the biggest challenges you face?

What do you find most rewarding about life at Boxfusion?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words

A day in the life of

Andrea Richardson

Senior Principal CX Consultant

Describe a typical day at Boxfusion

How would you describe the office atmosphere?

What do you enjoy most about your role?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words

A day in the life of

Sérgio Valerio

Principal Consultant

Describe a typical day at Boxfusion…

How would you describe the office atmosphere?

What do you enjoy most about your role?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words…

A day in the life of

Jake Patterson

Principal Consultant

Describe a typical day at Boxfusion…

How would you describe your relationship with your colleagues?

What attracted you to Boxfusion?

What is different about the role now that you’re a senior consultant?

A day in the life of

Silvia Bujor

Senior CX Cloud Consultant

Describe a typical day at Boxfusion

What are the biggest challenges you face?

What do you find most rewarding about life at Boxfusion?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words

A day in the life of

Daniel Blair

CX Cloud Consultant

Describe a typical day at Boxfusion?

What are the biggest challenges you face?

What do you find most rewarding about life at Boxfusion?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words

A day in the life of

Alex Sensier

Principal Consultant

Describe a typical day at Boxfusion...

What are the biggest challenges you face?

What do you find most rewarding about life at Boxfusion?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words

A day in the life of

Andrea Richardson

Senior Principal CX Consultant

Describe a typical day at Boxfusion

How would you describe the office atmosphere?

What do you enjoy most about your role?

What advice would you give to someone thinking about a career with Boxfusion?

Describe working at Boxfusion in three words

A day in the life of

Sérgio Valerio

Principal Consultant

Describe a typical day at Boxfusion…