Join our mission to raise the bar in CX consulting.

The Boxfusion team is growing all the time. With each new addition we become a richer, more diverse, and more productive group.

Our team members work with clients, local and global, helping them bring about tangible change and meaningful results for their businesses and employees.

As a small company, even our junior team members have significant responsibility and a real impact on the services we provide.


Vacancies

The culture at Boxfusion is defined and forged by the people who work here. That’s why we’re always on the lookout for ambitious, talented individuals to add to our team.

What's more, Boxfusion runs a graduate scheme that offers talented individuals the chance to build a career in one of the world’s most exciting industries.

View our graduate career page

This is an exceptional opportunity for a Principal Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of Cloud consultants, specialising in Oracle Service Cloud (formerly RightNow), as well as having exposure to market-leading integration with platforms like Oracle Social Relationship Management and Oracle Sales Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Service Cloud will have a real and visible positive impact on the way your customer operates on a day to day basis.

What we’re looking for

As part of our continuing growth, we are looking for a Senior or Principal Oracle Service Cloud Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle Service Cloud projects, so ideally the successful candidate will have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles. However, for those candidates with good experience in other similar technologies and who show strong potential, we will also consider cross-training into Oracle Service Cloud (we are justifiably proud of the breadth and depth of our internal Service Cloud training).

Responsibilities 

Key Activities

  • To provide experienced, high quality technical consulting services to end-clients (in one or
    more technologies), including:
    • Taking architectural decisions and producing designs
    • Taking third party software decision
    • Technically leading/guiding technical delivery teams, acting as the expert
    • Managing technical teams
    • Configuring Oracle applications to support any requirements needed (core, non-core, integration, specialised modules)
    • Enforcing quality within the delivery team
    • Defining development, configuration management and deployment processes at clients
    • Being responsible for overall management of risks and issues, and defining and mitigating key project risks
    • Providing accurate estimates for work being carried out by the delivery team
    • Managing hours so that delivery timelines for the client are achieved and in accordance with the quality standards of Boxfusion Consulting
    • Communicating technical solutions to both client and Boxfusion Consulting staff in a clear and concise manner both verbally and in written form
    • Interfacing with key client staff, including Business Analysts, Architects and Managers on a day-to-day basis
    • Managing clients and their expectations of the delivery team
    • Working in Boxfusion’s HQ or at client sites across the UK and Europe (and possibly
      beyond)
  • Helping to drive technical innovation within the company. This includes but is not limited to:


    • Researching configuration approaches for applications in which we specialise and
      documenting short training documents as well as best-practice techniques
    • Researching and testing functionality provided by new application software patches and
      documenting for the purposes of internal knowledge and sales
    • Researching and testing functionality provided by future application upgrades, and documenting for the purposes of internal knowledge and sales
    • Production of internal “tools” to support consulting activities or new sales propositions
    • Technical research of new technologies in which we may subsequently specialise
    • Production of training courses on new technologies
    • Keeping abreast of announcements from, and engaging with, Oracle and
      communicating any that may affect the company or provide it with further opportunities
  • Act as a technology evangelist through:
    • Writing on the company blog
    • Providing regular technical communications to personnel within the organisation about
      technologies in which we specialise
  • Supporting Sales through:


    • Identification of further sales opportunities at existing clients
    • Delivery of pre-sales activities to support the sales process
  • Ensuring administration processes are followed by delivery teams;
  • Delivering training to less-experienced consultants

Occasional Activities

  • Creating and maintaining project plans
  • Supporting the recruitment processes
  • Training new Boxfusion Consulting personnel, or end-customer personnel
  • Making presentations to customers, either as part of a project or during Boxfusion Consulting’s sales activities
  • Supporting day-to-day operational activities of Boxfusion Consulting
  • Investigation of technology areas to support the creation of new marketing offerings
  • Creation and maintenance of Best Practice Technical Notes, as well as internal training courses, covering modules of the Packaged Software
  • Creation of blog entries for the company blog
  • Engaging with Oracle as part of understanding more about the products in which we specialise and their roadmaps
  • Training on, and implementation of, non-core technologies at clients or Boxfusion Consulting
  • Any other duties requested by management commensurate with the grading of the post.

What we offer

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle Service Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £65,000 – £85,000 (including pension and bonus) depending on experience and potential.

How to apply

If you want to take your Service Cloud career to the next level, click Apply!

Thanks for applying!

Your application has been sent

Description

This is an exceptional opportunity for a Principal Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

Want to take your Service Cloud career to the next level? Simply fill out the form and send through a cover letter telling us a bit about yourself and why you want to join us, along with your full CV.

Let’s get talking!

PDF or Word document
PDF or Word document

For more information about how we use your information, visit our privacy policy.

This is an exceptional opportunity for a Senior CX/CRM Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of CX Cloud consultants, specialising in Oracle Service Cloud and Oracle Engagement Cloud, as well as gaining exposure and experience to other elements of the market-leading Oracle CX Cloud offering, including Oracle Marketing Cloud, Oracle Platform-as-a-Service and Oracle Integration Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Oracle CX Cloud projects will have a real and visible positive impact on the way your customer operates on a day to day basis.

Purpose of the role

To provide innovative solutions to our clients’ business needs by delivering and assisting in managing all stages of a customer project including demonstrations, design, development and implementation of the Oracle applications in which we specialise. Additionally, to play a leadership/guiding role to junior resources alongside, or in the absence of, a Principal Consultant.

What we’re looking for

As part of our continuing growth, we are looking for a Senior CX/CRM Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle CX Cloud projects, so ideally the successful candidate will have strong experience of the delivery of Oracle CX Cloud in functional/technical roles. We will also consider candidates with good experience in other similar CRM or CX technologies and who show strong potential, as we can provide in-depth training into Oracle CX Cloud.


Responsibilities

Working in Boxfusion Consulting’s HQ or at client sites across the UK and Europe (and possibly beyond).

Key Activities

  • Performing a senior technical role, guiding Consultants and client personnel on best-practice techniques;
  • Performing a team leader role, leading and managing Boxfusion teams on customer projects;
  • Coaches more junior consultants in the company’s delivery approach and standards;
  • Designing and architecting solutions, consisting of but not limited to:
    • Conducting end user interviews with our customers'; users, for the purposes of identifying gaps and challenges with their user experience and user journeys.
    • Leading and facilitating user experience focused workshops with customers
    • Leading workshops and client meetings to understand the Business Requirements where further detail is needed;
    • Eliciting and challenging the customer’s Business Requirements and potentially supporting the documentation of these requirements;
    • Leading solution designs, describing how the Oracle application, or a module of the Oracle application, fits in to the rest of the architecture;
    • Prototyping and designing wireframes to support user interface and user experience design activities
    • Creating functional designs, high-level designs and low level designs as appropriate.
  • Providing implementation, enhancement and support of Oracle application based solutions,
    consisting of but not limited to:


    • Learning, and keeping up to date with Oracle application configuration skills;
    • Configuring the Packaged Software to support the business requirements and end
      user experience goals;
    • Configuring the Packaged Software to support integration to other packaged and
      custom software;
    • Supporting testing and deployment of the application solutions;
    • Supporting design and execution of data migration activities.
  • Identifying where Packaged Software design decisions can have wider impacts, and raising
    those to client and/or Boxfusion Consulting personnel;
  • Communicating technical solutions to both client and Boxfusion Consulting staff in a clear
    and concise manner;
  • Delivering demonstrations, as part of pre-sales or during implementations;
  • Interfacing with key client staff on a day-to-day basis;
  • Potentially acting as the most senior Boxfusion Consulting consultant on a client site, and
    managing the client relationship day-to-day;
  • Providing accurate estimates for work being carried out by oneself and by team members;
  • Identifying and raising, risks and issues; and
  • Managing hours so that timelines are achieved in accordance with the quality standards of
    Boxfusion Consulting.

What we offer

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle CX Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £42,000 – £65,000 (including pension and bonus) depending on experience and potential.

How to apply

If you want to take your Oracle CX Cloud career to the next level, click Apply!

Thanks for applying!

Your application has been sent

Description

This is an exceptional opportunity for a Senior CX/CRM Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

Want to take your CX/CRM consulting career to the next level? Simply fill out the form and send through a cover letter telling us a bit about yourself and why you want to join us, along with your full CV.

Let’s get talking!

PDF or Word document
PDF or Word document

For more information about how we use your information, visit our privacy policy.

This is an exceptional opportunity for a Technical Project Manager to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of Cloud consultants, specialising in Oracle Service Cloud (formerly RightNow), as well as having exposure to market-leading integration with platforms like Oracle Social Relationship Management and Oracle Sales Cloud. 

Purpose of the role

To provide innovative solutions to our clients’ business needs by project managing all stages of
customer projects (and internal projects) through to successful completion, in line with the
company’s brand values and principles.

Responsibilities

Key Activities

  • Meet with client teams and gather requirements
  • Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner
  • Build and maintain project scope definition, project schedule, costs, resource plan and RAID logs
  • Delegate and allocate responsibilities efficiently to manage projects end to end
  • Monitor and control project delivery
  • Make presentations on project status, and present monthly and annual reports to senior
    management
  • Own formal communications with customers and stakeholders
  • Help the delivery team to focus on key tasks and remove impediments to the fulfilment of those tasks
  • Identify and deploy the necessary mitigation strategies for technical risks
  • Ensure the project team are using their time as efficiently as possible
  • Ensure teams follow the correct procedures, policies and documentation requirements across project phases
  • Provide direction and technical expertise in design, development and systems integration
  • Ensure standard operating procedures and project guidelines are in place
  • Provide an efficient working atmosphere to project teams and ensure objectives are met
    within stipulated time
  • Perform a leadership role, helping to drive forward project delivery
  • Communicate technical solutions to both client and Boxfusion Consulting staff in a clear and concise manner, both verbally and in written form
  • Interface with key client staff on a day-to-day basis
  • Potentially act as the most senior Boxfusion Consulting consultant on a client site, and manage the client relationship day-to-day
  • Manage hours so that delivery timelines for the client are achieved and in accordance with the quality standards of Boxfusion Consulting

Core Organisational Activities

  • Maintaining their own levels of Continuing Professional Development relevant to the role
    and needs of Boxfusion Consulting
  • Reviewing, evaluating and developing their own contribution to Boxfusion Consulting
  • Ensuring compliance with quality systems
  • Providing support for colleagues
  • Operating within the organisation’s confidentiality guidelines
  • Carrying out duties placed on employees in accordance with the Health and Safety at Work Act

Person Specification

Knowledge & Qualifications

  • Minimum 2:1 degree (or equivalent) from a top flight university, ideally with honours
  • Minimum of 3 A-C grades at A-Level or equivalent
  • Minimum of B grade in GCSE Maths or equivalent
  • Experience of Agile, Waterfall approaches
  • Experience of using MS Project
  • Experience of project managing a CRM software delivery
  • Project Management qualification (desirable)
  • Experience of managing a SaaS CRM delivery (desirable)

Skills

  • Proven track record of delivering projects to quality, to budget and on time
  • Ability to communicate effectively with teams and clients
  • Proven ability to partner with various stakeholders to define processes and procedures
  • Proven ability to manage change and effectively pass on the information to concerned teams to ensure smoother execution
  • Experience creating new processes and streamlining/improving existing processes
  • Exhibit the flexibility necessary to effectively manage change and thrive in an evolving
    organisation
  • Ability to wear several different hats to proficiently handle teams, estimate project budgets, schedule project timelines and arrange for resources
  • Help in solving technical problems as and when needed
  • Understand different programming languages and ability to solve problems in coding, testing and deployment
  • Effectively lead teams and inspire others to achieve goals through innovation, quality and
    excellence
  • Review work of development team
  • Ability to identify strengths and weaknesses of team members and suitably make changes if required
  • Resource management skills and ability to handle complex/sensitive issues
  • Encourage team interaction, boost employee motivation and appreciate team contribution
  • Ability to match project tasks with opportunities for development so that employee potential is utilised to the maximum

Attributes

  • Proactive self-starter able to work autonomously with minimal guidance
  • Motivated by delivering the best possible service at all times and by seeing the impact of own work
  • Is resilient in seeing a project through to the end and motivating others to do the same
  • Displays meticulous attention to detail, always needing to present the best possible end
    product
  • Has awareness of the need to manage risk in own work and raise concerns promptly
  • Is confident in own skills and ability to help others develop theirs, coupled with willingness to learn from others
  • Takes pride in developing and delivering innovative solutions to meet the client need
  • Offers consistent and reflective approach to quality assurance and own performance
  • Understands and advocates the concepts of diversity and equality in all situations
  • Is willing to travel across the UK and beyond and is not afraid to work long hours
  • Applies professional approach to all interactions with others and demonstrates an in-depth
    understanding of what it means to be perceived as a professional
  • Passionate about working with Boxfusion Consulting to achieve the company vision

What we offer

We are dedicated to providing our project managers with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle Service Cloud as well as related software. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £45,000 – £65,000 (including pension and bonus) depending on experience and potential.

How to apply

If you want to take your career to the next level, click Apply!



Thanks for applying!

Your application has been sent

Description

This is an exceptional opportunity for a Technical Project Manager to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

Want to take your career to the next level? Simply fill out the form and send through a cover letter telling us a bit about yourself and why you want to join us, along with your full CV.

Let’s get talking!

PDF or Word document
PDF or Word document

For more information about how we use your information, visit our privacy policy.