Join our mission to raise the bar in CX consulting.

PURPOSE OF THE ROLE

To define, implement and provide effective project management and governance of projects, assuring delivery success in line with the company's brand values and principles. This position will provide project management and governance for some of the company’s more complex customer projects, as well as guidance to more junior project management roles.

RESPONSIBILITIES

Key Activities

• Meet with client teams and understand project requirements, coordinate with resources and direct the projects in the right direction, promptly
• Build and maintain project scope definition, project schedule, costs, resource plan and RAID logs
• Delegate and allocate responsibilities efficiently to manage projects end to end
• Monitor and control project delivery, including on the company’s more complex projects
• Make presentations on project status, and present monthly and annual reports to senior management
• Own formal communications with customers and stakeholders
• Enable the delivery team to focus on key tasks and remove impediments to the fulfilment of those tasks
• Proactively identify and deploy the necessary mitigation strategies for risks
• Ensure the project team is using their time as efficiently as possible
• Ensure teams follow the correct procedures, policies and documentation requirements across project phases
• Provide direction and technical expertise in design, development and systems integration
• Ensure standard operating procedures and project guidelines are in place
• Provide an efficient working atmosphere to project teams and ensure objectives are met within the stipulated time
• Perform a leadership role, helping to drive forward project delivery
• Communicate technical solutions to both client and Boxfusion Consulting staff in a clear and concise manner, both verbally and in written form
• Interface with key client staff on a day-to-day basis
• Potentially act as the most senior Boxfusion Consulting consultant on a client site, and manage the client relationship day-to-day
• Take lessons learned and past experiences from projects managed for self-improvement and input to drive innovation and improvements internally
• Proactively propose and suggest improvements to the company’s project management approach, processes and templates
• Manage hours so that delivery timelines for the client are achieved and in accordance with the quality standards of Boxfusion Consulting
• Where appropriate, line management of more junior resources, in line with the Company’s line management framework and guidance.
• Helping to ensure information security for us and our customers

Occasional Activities

• Training on wider project management and delivery methodologies relevant to the role
• Engaging with Oracle as part of understanding more about the products in which we specialise and their roadmaps
• Support pre-sales activities by performing tasks such as project estimates, high-level plans and delivering demonstrations.
• Training on technologies, and implementation of those technologies at clients or Boxfusion Consulting
• Training new Boxfusion Consulting personnel, or end-customer personnel
• Creation of content and collateral to support Marketing activities such as entries for the company blog
• Supporting day-to-day operational activities of Boxfusion Consulting
• Any other duties requested by management commensurate with the grading of the post.
• Manage, participate in and propose internal initiatives to drive evolutions within the company

Core Organisational Activities

• Maintaining their own levels of Continuing Professional Development relevant to the role and needs of Boxfusion Consulting
• Reviewing, evaluating and developing their own contribution to Boxfusion Consulting
• Ensuring compliance with quality systems
• Providing support for colleagues
• Operating within the organisation’s confidentiality guidelines
• Carrying out duties placed on employees in accordance with the Health and Safety at Work Act
• Providing feedback to line managers, relating to consultants’ performance on the projects they manage

PERSON SPECIFICATION

Knowledge & Qualifications

• Minimum 2:1 degree (or equivalent)
• Project Management qualification
• Experience of Agile and Waterfall delivery approaches
• Experience of using MS Project (highly desirable)
• Experience of project managing a CRM or SaaS CRM software delivery

Skills

• Proven track record of delivering projects to quality, to budget and on time
• Ability to communicate effectively with teams and clients
• Proven ability to partner with various stakeholders to define processes and procedures
• Proven ability to manage change and effectively pass on the information to concerned teams to ensure smoother execution
• Experience creating new processes and streamlining/improving existing processes
• Exhibit the flexibility necessary to effectively manage change and thrive in an evolving organisation
• Ability to wear several different hats to proficiently handle teams, estimate project budgets, schedule project timelines and arrange for resources
• Help in solving technical problems as and when needed
• Understand different programming languages and ability to solve problems in coding, testing and deployment
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Review the work of the development team
• Ability to identify strengths and weaknesses of team members and suitably make changes if required
• Resource management skills and ability to handle complex/sensitive issues
• Encourage team interaction, boost employee motivation and appreciate team contribution
• Ability to match project tasks with opportunities for development so that employee potential is utilised to the maximum

Attributes

• Proactive self-starter able to work autonomously with minimal  guidance
• Motivated by delivering the best possible service at all times and by seeing the impact of own work
• Is resilient in seeing a project through to the end and motivating others to do the same
• Displays meticulous attention to detail, always needing to present the best possible end product
• Has awareness of the need to manage risk in own work and raise concerns promptly
• Is confident in own skills and ability to help others develop theirs, coupled with willingness to learn from others
• Takes pride in developing and delivering innovative solutions to meet the client need
• Offers a consistent and reflective approach to quality assurance and own performance
• Understands and advocates the concepts of diversity and equality in all situations
• Is willing to travel across the UK and beyond and is not afraid to work long hours
• Applies a professional approach to all interactions with others and demonstrates an in-depth understanding of what it means to be perceived as a professional
• Passionate about working with Boxfusion Consulting to achieve the company vision

BOXFUSION, A PRAESTO GROUP COMPANY, is looking to hire a UX Consultant!

PURPOSE OF THE ROLE
To help design effective, accessible, and user-centred digital experiences within Oracle Applications, helping our clients solve real business problems.

RESPONSIBILITIES

Key Activities

• Learning & staying updated on UX trends, tools, and Oracle Application capabilities
• Supporting programmes of user research through interviews, surveys and desk research
• Contributing to the design of intuitive, accessible interfaces for Oracle Applications
• Assisting in creating our key UX artefacts - personas, journey maps, wireframes, and prototypes
• Working within defined design systems, whether Oracle Redwood or client-generated
• Helping to prepare and run user testing sessions, synthesising insights into actionable recommendations and driving iterative improvements in design based on user and stakeholder feedback
• Interfacing with key client staff, including Business Analysts, Representatives, Solution Architects and Managers on a day-to-day basis
• Communicating analysis and design rationales to both client and Boxfusion Consulting staff in a clear and concise manner, both verbally and in written form
• Supporting presentations to customers, either as part of a project or during Boxfusion Consulting’s sales activities
• Seeking feedback and reflecting on project experience to build consultancy skills
• Acting as an advocate for our clients’ end-users to ensure their needs are considered throughout the project lifecycle
• Promoting inclusivity in design and performing accessibility reviews on new & existing Oracle Application-based solutions against WCAG criteria
• Participating in internal UX reviews and contributing to design critiques

Occasional Activities

• Supporting day-to-day operational activities of Boxfusion Consulting
• Training on, and implementation of, non-core technologies at clients or Boxfusion Consulting
• Contributing to proposals, presentations, and case studies for business development purposes
• Supporting training of Boxfusion Consulting personnel, or end-customer personnel
• Creation of blog entries for the company blog
• Any other duties requested by management commensurate with the grading of the post

Core Organisational Activities

• Maintaining their own levels of Continuing Professional Development relevant to the role and needs of Boxfusion Consulting
• Reviewing, evaluating and developing their own contribution to Boxfusion Consulting
• Ensuring compliance with quality systems
• Providing support for colleagues
• Operating within the organisation’s confidentiality guidelines
• Carrying out duties placed on employees in accordance with the Health and Safety at Work Act

PERSON SPECIFICATION

Knowledge & Qualifications

• Minimum 2:1 degree (or equivalent) from a top-flight university in a relevant subject area:

1. Design (User-Centric / UX, Product/Industrial, Graphic, Digital, Interaction)
2. CompSci, Web Development or Software Engineering with HCI/UX options 
3. Psychology, Cognitive or Behavioural Science with demonstrated passion for user-centred design evidenced through a portfolio, case studies, or practical project work.
4. In a non-related discipline, where accompanied by a UCD or Design Thinking certification or training and demonstrated passion for user-centred design evidenced through a portfolio, case studies, or practical project work.

• Minimum of B grade in GCSE Maths or equivalent
• Passion for learning and continuous professional development

Experience

• Delivering effective solutions to a range of problems, demonstrating a logical approach to problem solving which indicates all eventualities have been considered
• Meeting deadlines and exceeding targets whilst maintaining an exceptional quality of work 
• Use of design tools such as Figma, Adobe XD, Sketch, or similar
• Demonstrated interest in UX through a portfolio, case study, blog, or similar work (desirable)
• Working in a professional environment (desirable)

Skills

• Basic understanding of user-centred design principles and design thinking
• Some familiarity with design and/or prototyping tools – e.g. Figma, Adobe Suite, Sketch
• Able to learn quickly from both training and on the job experience, identifying patterns and adapting approaches to fit different situations
• Offers exceptional communication and presentation skills at all levels, adapting methods to suit audience with a keen awareness of how one’s own body language and tone is perceived by others
• Able to analyse and communicate complex concepts in a manner which is accessible to all, using a variety of media to ensure understanding
• Has confident writing skills with the ability to produce reports, presentations and analyses to consistently high standards
• Able to respond to verbal challenges in a reasoned and thoughtful manner
• Helps to build team spirit and works effectively within a team, leading by example as needed 
• Has the ability to work on own initiative and maintain own motivation
• Able to visualise complex concepts and create effective solution concepts and designs from them
• Excellent time management and prioritisation skills

Attributes

• User-centred mindset with a natural curiosity for human behaviour
• Ability to build empathy with users, and use thoughtful communication to help others achieve the same 
• Motivated by delivering the best possible service at all times and by seeing the impact of own work
• Resilient in seeing a project through to the end and motivating others to do the same
• Displays meticulous attention to detail, always needing to present the best possible end product 
• Has awareness of the need to manage risk in own work and raise concerns promptly
• Is confident in own skills and ability to help others develop theirs, coupled with willingness to learn from others #
• Takes pride in designing and delivering creative solutions to meet the client need
• Offers a consistent and reflective approach to quality assurance and own performance
• Understands and advocates the concepts of inclusivity, diversity and equality in all situations
• Has willingness to travel across the UK and Europe
• A commitment to the successful completion of any task
• Applies a professional approach to all interactions with others and demonstrates an in-depth understanding of what it means to be perceived as a professional
• Passionate about working with Boxfusion Consulting to achieve the company vision

Praesto is an equal opportunities employer and is committed to building an inclusive and diverse workforce.

We are not able to sponsor work visas, so applicants must already have the legal right to work in the UK.

 

This is an exceptional opportunity for a Principal Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of Cloud consultants, specialising in Oracle Service Cloud (formerly RightNow), as well as having exposure to market-leading integration with platforms like Oracle Sales Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Service Cloud will have a real and visible positive impact on the way your customer operates on a day to day basis.

What we’re looking for

As part of our continuing growth, we are looking for a Senior or Principal Oracle Service Cloud Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle Service Cloud projects, so ideally the successful candidate will have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles. However, for those candidates with good experience in other similar technologies and who show strong potential, we will also consider cross-training into Oracle Service Cloud (we are justifiably proud of the breadth and depth of our internal Service Cloud training).

Responsibilities 

Key Activities

• To provide experienced, high quality technical consulting services to end-clients (in one or
  more technologies), including:
  • Taking architectural decisions and producing designs
  • Taking third party software decision
  • Technically leading/guiding technical delivery teams, acting as the expert
  • Managing technical teams
  • Configuring Oracle applications to support any requirements needed (core, non-core, integration, specialised modules)
  • Enforcing quality within the delivery team
  • Defining development, configuration management and deployment processes at clients
  • Being responsible for overall management of risks and issues, and defining and mitigating key project risks
  • Providing accurate estimates for work being carried out by the delivery team
  • Managing hours so that delivery timelines for the client are achieved and in accordance with the quality standards of Boxfusion Consulting
  • Communicating technical solutions to both client and Boxfusion Consulting staff in a clear and concise manner both verbally and in written form
  • Interfacing with key client staff, including Business Analysts, Architects and Managers on a day-to-day basis
  • Managing clients and their expectations of the delivery team
  • Working in Boxfusion’s HQ or at client sites across the UK and Europe (and possibly
    beyond)
• Helping to drive technical innovation within the company. This includes but is not limited to:

  
  

  • Researching configuration approaches for applications in which we specialise and
    documenting short training documents as well as best-practice techniques
  • Researching and testing functionality provided by new application software patches and
    documenting for the purposes of internal knowledge and sales
  • Researching and testing functionality provided by future application upgrades, and documenting for the purposes of internal knowledge and sales
  • Production of internal “tools” to support consulting activities or new sales propositions
  • Technical research of new technologies in which we may subsequently specialise
  • Production of training courses on new technologies
  • Keeping abreast of announcements from, and engaging with, Oracle and
    communicating any that may affect the company or provide it with further opportunities
• Act as a technology evangelist through:
  • Writing on the company blog
  • Providing regular technical communications to personnel within the organisation about
    technologies in which we specialise
• Supporting Sales through:

  
  

  • Identification of further sales opportunities at existing clients
  • Delivery of pre-sales activities to support the sales process
• Ensuring administration processes are followed by delivery teams;
• Delivering training to less-experienced consultants

Occasional Activities

• Creating and maintaining project plans
• Supporting the recruitment processes
• Training new Boxfusion Consulting personnel, or end-customer personnel
• Making presentations to customers, either as part of a project or during Boxfusion Consulting’s sales activities
• Supporting day-to-day operational activities of Boxfusion Consulting
• Investigation of technology areas to support the creation of new marketing offerings
• Creation and maintenance of Best Practice Technical Notes, as well as internal training courses, covering modules of the Packaged Software
• Creation of blog entries for the company blog
• Engaging with Oracle as part of understanding more about the products in which we specialise and their roadmaps
• Training on, and implementation of, non-core technologies at clients or Boxfusion Consulting
• Any other duties requested by management commensurate with the grading of the post.

What we offer

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle Service Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £78,000 – £100,000 (including pension and bonus) depending on experience and potential, plus private medical insurance.

How to apply

If you want to take your CX Cloud career to the next level, click Apply!

This is an exceptional opportunity for a Senior CX/CRM Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of CX Cloud consultants, specialising in Oracle Service Cloud and Oracle Engagement Cloud, as well as gaining exposure and experience to other elements of the market-leading Oracle CX Cloud offering, including Oracle Marketing Cloud, Oracle Platform-as-a-Service and Oracle Integration Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Oracle CX Cloud projects will have a real and visible positive impact on the way your customer operates on a day to day basis.

Purpose of the role

To provide innovative solutions to our clients’ business needs by delivering and assisting in managing all stages of a customer project including demonstrations, design, development and implementation of the Oracle applications in which we specialise. Additionally, to play a leadership/guiding role to junior resources alongside, or in the absence of, a Principal Consultant.

What we’re looking for

As part of our continuing growth, we are looking for a Senior CX/CRM Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle CX Cloud projects, so ideally the successful candidate will have strong experience of the delivery of Oracle CX Cloud in functional/technical roles. We will also consider candidates with good experience in other similar CRM or CX technologies and who show strong potential, as we can provide in-depth training into Oracle CX Cloud.

Responsibilities

Working in Boxfusion Consulting’s HQ or at client sites across the UK and Europe (and possibly beyond).

Key Activities

• Performing a senior technical role, guiding Consultants and client personnel on best-practice techniques;
• Performing a team leader role, leading and managing Boxfusion teams on customer projects;
• Coaches more junior consultants in the company’s delivery approach and standards;
• Designing and architecting solutions, consisting of but not limited to:
  • Conducting end user interviews with our customers'; users, for the purposes of identifying gaps and challenges with their user experience and user journeys.
  • Leading and facilitating user experience focused workshops with customers
  • Leading workshops and client meetings to understand the Business Requirements where further detail is needed;
  • Eliciting and challenging the customer’s Business Requirements and potentially supporting the documentation of these requirements;
  • Leading solution designs, describing how the Oracle application, or a module of the Oracle application, fits in to the rest of the architecture;
  • Prototyping and designing wireframes to support user interface and user experience design activities
  • Creating functional designs, high-level designs and low level designs as appropriate.
• Providing implementation, enhancement and support of Oracle application based solutions,
  consisting of but not limited to:

  
  

  • Learning, and keeping up to date with Oracle application configuration skills;
  • Configuring the Packaged Software to support the business requirements and end
    user experience goals;
  • Configuring the Packaged Software to support integration to other packaged and
    custom software;
  • Supporting testing and deployment of the application solutions;
  • Supporting design and execution of data migration activities.
• Identifying where Packaged Software design decisions can have wider impacts, and raising
  those to client and/or Boxfusion Consulting personnel;
• Communicating technical solutions to both client and Boxfusion Consulting staff in a clear
  and concise manner;
• Delivering demonstrations, as part of pre-sales or during implementations;
• Interfacing with key client staff on a day-to-day basis;
• Potentially acting as the most senior Boxfusion Consulting consultant on a client site, and
  managing the client relationship day-to-day;
• Providing accurate estimates for work being carried out by oneself and by team members;
• Identifying and raising, risks and issues; and
• Managing hours so that timelines are achieved in accordance with the quality standards of
  Boxfusion Consulting.

What we offer

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle CX Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £50,000 – £78,000 (including pension and bonus) depending on experience and potential, and after 2 years you also become eligible for our private medical insurance scheme.

How to apply

If you want to take your Oracle CX Cloud career to the next level, click Apply!