Oracle Managed Services

End-to-end Support for Oracle PaaS and CX Cloud Suite

You have invested in some Oracle Cloud applications. Great move! Boxfusion’s reliable and responsive support model is designed to help you get the most out of your investment and evolve your mission-critical platforms.

Oracle Managed Support Service - Boxfusion

Successfully implementing cloud technologies is only the end of the beginning. Organisations also have to think about ways to drive user adoption, implement best practices, achieve efficiencies and continuously update and improve their business services. Failure to strategically answer these questions can frustrate users, impede the pace of change and wreak havoc on your transformation goals.

Oracle CX Cloud and Oracle PaaS technologies are at the core of what we do at Boxfusion Consulting. Our team of CX experts work as an extension of your team to perform a balancing act at each stage of your journey. Our round the clock KPI-driven Managed Service support model minimises errors and revenue loss and helps you meet the ROI criteria of your valuable cloud investment.

Boxfusion Service Lifecycle #

Transition #

We ensure a seamless transition into our service with deliverable reviews, on-site/remote, fully UK based support and our industry-standard ticketing system that enables self-service, tracking and auditing for all work items.

Design #

We offer a comprehensive solution design and delivery approach that not only aligns with your business objectives but also aims to increase the effectiveness of your processes and services.

Operation #

More than keeping the lights on, we guarantee business adoption with stakeholder onboarding and a dedicated support channel into our team of experts for issues, advice and evolution of your platform.

Strategy #

Boxfusion works with you to provide a roadmap to help you successfully achieve your aims, with in-depth business analysis, risk assessment, solution proposals and mapping key milestones.

Improvement #

We support your business through the life of the service and continually seek to improve the service value with Performance Tuning (CSIP), Quarterly Health Checks, Oracle update support and Pro-active Patching.

We have worked with Boxfusion as our Oracle partner for over three years and they have been invaluable in helping us realise the potential for the products we were using. Whether it be carrying out system healthchecks, working on routine upgrades, solving minor faults or launching new technologies, they have been responsive, approachable and professional throughout. They understand our business and the improvements we want to make to benefit both our customers and the internal users and we know that we can trust them to deliver the solutions that work for us.

Nicola Mayers, Communications Manager, Network Rail

"Boxfusion has been instrumental in helping us to rapidly implement Oracle Service Cloud to facilitate the management of HR related incidents. Their knowledge, flexibility and ongoing support over a number of years via their Managed Support Service has been an extremely valuable and greatly appreciated."

Brian Matulin, VP Global People Operations & Technology, Liberty Global B.V.

A Complete Managed Service Offer #

  • Leading Top Flag

    Industry-Leading Expertise #

    Our highly skilled technical team brings years of combined expertise in Oracle CX and PaaS solutions from clients across industries in the public and private sectors.

  • Integration Automation Process

    Continuous Improvement #

    Next-generation experiences cannot be delivered with a set-it and forget-it mentality. We act as a catalyst to continuously improve the business processes at each stage of your journey.

  • Transfer Traffic

    End-to-end Lifecycle Support #

    We are proud to have built long term partnerships (with a retention rate of 97%) with our clients moving smoothly from project to support service and solution evolution.

  • Team

    Your Extended Team #

    We make every effort to integrate our Managed Service team into your business and adopt the technical risk so you can focus on your core business function and increase your performance.

  • Reporting Insights

    KPI-Driven Support #

    We go beyond the technical break-fix support and regularly report the business value we generate through innovation and change, to help your business meet its performance criteria.

  • Data Security Protection

    Data Protection #

    Data protection is in our DNA, so we ensure that we not only adhere to your security protocols but we also introduce industry-standard guidelines into your procedures.

Trusted by Leading Brands #

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How can we help? #

Call us now to discuss how Boxfusion's managed service support could help you get more out of your Oracle investment.