We use Oracle products to help you deliver an empowering customer experience.

of

Solutions that truly support your business

Boxfusion is a company built on the foundation of deep technical expertise and a ‘first time right’ ethos.


That’s why we’re able to tackle the most complex systems, providing tangible business benefits and a safe pair of hands from day one.

Bringing innovation to your customer processes

Our experts are innovators.


We’ll work closely with your business to find creative ways of adding value to your customers’ experience, and help you to differentiate yourselves.

Ongoing peace of mind and business agility

Our results are immediate, but our solutions are also crafted for the long-term.


We pride ourselves on our approach, focused on industry best practice, which offers our clients security and innovation for years to come.

Who are our services for?

01

The curious

Boxfusion introduces new Oracle CX software solutions to businesses, helping to kickstart a new era of growth and success

02

The frustrated

Boxfusion can transform the fortunes of companies whose existing Oracle CX or Siebel CRM solution isn’t working for them

03

The perfectionist

Boxfusion can build on existing Oracle CX and Siebel CRM solutions to further improve efficiency and maximise business benefit

Learn more about our offerings

Explore our key services areas

01. Customer Self Service Hub

Our focus on User Experience (UX) – both for customers and service agents – delivers reduced customer churn and lower operating costs. Our solution provides self-service excellence and service automation, via the channel of the customer's choosing, coupled with an enhanced agent experience.

Learn more

02. Oracle Digital Assistant - ODA

Boxfusion use the Oracle Digital Assistant's feature-rich platform to enable AI-powered chatbots, conversational interfaces and integration across the Enterprise.

Boxfusion will reduce your cost-to-serve and ensure your customers receive a better experience by ensuring the transformative promise presented by Oracle Digital Assistant becomes a reality.

Learn more

03. Oracle Integration Cloud - OIC

Most Oracle CX customers are now taking advantage of the power of Oracle Integration Cloud to ensure data is available where and when their systems, staff and customers require it.

We ensure that organisations adopting these technologies achieve the business outcomes they are looking for.

Learn more

04. Oracle Visual Builder - VBCS

Boxfusion uses Oracle’s Visual Builder Cloud Service (VBCS) platform to enrich CX solutions for customers.

It is a platform that enables innovation and the opportunity to rapidly create user-friendly, secure, web and mobile applications - and we leverage the platform's agility, security and multichannel capabilities.

Learn more

05. Employee Experience Solution

Boxfusion’s Employee Experience Solution transforms the way organisations serve their employees by equipping them with self-service tools, streamlining day-to-day tasks, automating decision making, providing cross-department insights and fostering a culture of engagement, without ripping away legacy systems.

Learn more

06. The next generation hotel guest experience

Join the revolution that is empowering hoteliers to drive direct bookings, increase spend and improve OTA rankings.

Our hotel guest experience solution links your property management system with state-of-the-art Oracle CX Cloud technology, helping hoteliers better engage with their customer base from the discovery phase, to the in-stay experience and right through to aftercare and feedback.

Learn more

07. Oracle Sales and Oracle Service Cloud Consultancy

Our implementation services are flexible to varied needs of our customers and span Oracle's CX platform. At the heart of the platform is Oracle Engagement Cloud.

Oracle Engagement Cloud (formerly Oracle Sales Cloud) offers customers full salesforce automation and digital customer service, underpinned by leading customer data management (CDM), on a single platform - but it is our deep technical product expertise, and breadth of industry experience which assures your project.

Learn more

01. Customer Self Service Hub

01. Customer Self Service Hub

Our focus on User Experience (UX) – both for customers and service agents – delivers reduced customer churn and lower operating costs. Our solution provides self-service excellence and service automation, via the channel of the customer's choosing, coupled with an enhanced agent experience.

Learn more

02. Oracle Digital Assistant - ODA

02. Oracle Digital Assistant - ODA

Boxfusion use the Oracle Digital Assistant's feature-rich platform to enable AI-powered chatbots, conversational interfaces and integration across the Enterprise.

Boxfusion will reduce your cost-to-serve and ensure your customers receive a better experience by ensuring the transformative promise presented by Oracle Digital Assistant becomes a reality.

Learn more

03. Oracle Integration Cloud - OIC

03. Oracle Integration Cloud - OIC

Most Oracle CX customers are now taking advantage of the power of Oracle Integration Cloud to ensure data is available where and when their systems, staff and customers require it.

We ensure that organisations adopting these technologies achieve the business outcomes they are looking for.

Learn more

04. Oracle Visual Builder - VBCS

04. Oracle Visual Builder - VBCS

Boxfusion uses Oracle’s Visual Builder Cloud Service (VBCS) platform to enrich CX solutions for customers.

It is a platform that enables innovation and the opportunity to rapidly create user-friendly, secure, web and mobile applications - and we leverage the platform's agility, security and multichannel capabilities.

Learn more

05. Employee Experience Solution

05. Employee Experience Solution

Boxfusion’s Employee Experience Solution transforms the way organisations serve their employees by equipping them with self-service tools, streamlining day-to-day tasks, automating decision making, providing cross-department insights and fostering a culture of engagement, without ripping away legacy systems.

Learn more

06. The next generation hotel guest experience

06. The next generation hotel guest experience

Join the revolution that is empowering hoteliers to drive direct bookings, increase spend and improve OTA rankings.

Our hotel guest experience solution links your property management system with state-of-the-art Oracle CX Cloud technology, helping hoteliers better engage with their customer base from the discovery phase, to the in-stay experience and right through to aftercare and feedback.

Learn more

07. Oracle Sales and Oracle Service Cloud Consultancy

07. Oracle Sales and Oracle Service Cloud Consultancy

Our implementation services are flexible to varied needs of our customers and span Oracle's CX platform. At the heart of the platform is Oracle Engagement Cloud.

Oracle Engagement Cloud (formerly Oracle Sales Cloud) offers customers full salesforce automation and digital customer service, underpinned by leading customer data management (CDM), on a single platform - but it is our deep technical product expertise, and breadth of industry experience which assures your project.

Learn more

Why we are different
  • Results-led: Focused on solutions that bring real business results
  • Trusted: by long-term customers to deliver complex programmes
  • Innovative: Frequently asked to present on our industry thought leadership
  • Dedicated: Our team is passionate about your project from inception to implementation and beyond

Get in touch to see how we can help to meet your business goals

Contact us