01. Managed Support Services
Boxfusion’s reliable and responsive support model is designed to help you get the most out of Oracle CX and PaaS investment and evolve your mission-critical platforms.
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02. Customer Self Service Hub
Our focus on User Experience (UX) – both for customers and service agents – delivers reduced customer churn and lower operating costs. Our solution provides self-service excellence and service automation, via the channel of the customer's choosing, coupled with an enhanced agent experience.
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03. Oracle Digital Assistant - ODA
Boxfusion use the Oracle Digital Assistant's feature-rich platform to enable AI-powered chatbots, conversational interfaces and integration across the Enterprise.
Boxfusion will reduce your cost-to-serve and ensure your customers receive a better experience by ensuring the transformative promise presented by Oracle Digital Assistant becomes a reality.
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04. Oracle Integration Cloud - OIC
Most Oracle CX customers are now taking advantage of the power of Oracle Integration Cloud to ensure data is available where and when their systems, staff and customers require it.
We ensure that organisations adopting these technologies achieve the business outcomes they are looking for.
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05. Oracle Visual Builder - VBCS
Boxfusion uses Oracle’s Visual Builder Cloud Service (VBCS) platform to enrich CX solutions for customers.
It is a platform that enables innovation and the opportunity to rapidly create user-friendly, secure, web and mobile applications - and we leverage the platform's agility, security and multichannel capabilities.
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06. Employee Experience Solution
Boxfusion’s Employee Experience Solution transforms the way organisations serve their employees by equipping them with self-service tools, streamlining day-to-day tasks, automating decision making, providing cross-department insights and fostering a culture of engagement, without ripping away legacy systems.
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07. The next generation hotel guest experience
Join the revolution that is empowering hoteliers to drive direct bookings, increase spend and improve OTA rankings.
Our hotel guest experience solution links your property management system with state-of-the-art Oracle CX Cloud technology, helping hoteliers better engage with their customer base from the discovery phase, to the in-stay experience and right through to aftercare and feedback.
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08. Oracle Sales and Oracle Service Cloud Consultancy
Our implementation services are flexible to varied needs of our customers and span Oracle's CX platform. At the heart of the platform is Oracle Engagement Cloud.
Oracle Engagement Cloud (formerly Oracle Sales Cloud) offers customers full salesforce automation and digital customer service, underpinned by leading customer data management (CDM), on a single platform - but it is our deep technical product expertise, and breadth of industry experience which assures your project.
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