We use Oracle products to help you deliver an empowering customer experience.

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Solutions that truly support your business

Boxfusion is a company built on the foundation of deep technical expertise and a ‘first time right’ ethos.


That’s why we’re able to tackle the most complex systems, providing tangible business benefits and a safe pair of hands from day one.

Bringing innovation to your customer processes

Our experts are innovators.


We’ll work closely with your business to find creative ways of adding value to your customers’ experience, and help you to differentiate yourselves.

Ongoing peace of mind and business agility

Our results are immediate, but our solutions are also crafted for the long-term.


We pride ourselves on our approach, focused on industry best practice, which offers our clients security and innovation for years to come.

Who are our services for?

01

The curious

Boxfusion introduces new Oracle CX software solutions to businesses, helping to kickstart a new era of growth and success

02

The frustrated

Boxfusion can transform the fortunes of companies whose existing Oracle CX or Siebel CRM solution isn’t working for them

03

The perfectionist

Boxfusion can build on existing Oracle CX and Siebel CRM solutions to further improve efficiency and maximise business benefit

Learn more about our offerings

Explore our key services areas

01. Oracle Visual Builder App Extensions for CX

Boxfusion uses Oracle’s Visual Builder Cloud Service (VBCS) platform to enrich CX solutions for customers.

It is a platform that enables innovation and the opportunity to rapidly create user-friendly, secure, web and mobile applications - and we leverage the platform's agility, security and multichannel capabilities.

Learn more

02. Employee Experience Solution

Boxfusion’s Employee Experience Solution transforms the way organisations serve their employees by equipping them with self-service tools, streamlining day-to-day tasks, automating decision making, providing cross-department insights and fostering a culture of engagement, without ripping away legacy systems.

Learn more

03. Oracle Integration Cloud and Oracle Digital Assistant Consultancy & Support

Most Oracle CX customers are now taking advantage of the power of Oracle Integration Cloud to ensure data is available where and when their systems, staff and customers require it.

Additionally, many CX customers are rounding out their customer experience through adoption of Oracle Digital Assistant to provide 24x7 intelligent customer self-service.

We ensures that organisations adopting these technologies achieve the business outcomes they are looking for.

Learn more

04. Drive digital transformation

A steep rise in customer expectations has opened new opportunities for companies to differentiate themselves. Brands need to deal with increasing demands for an immediate purchasing experience, more self-service and a consistent and engaging brand experience across all channels.

In parallel, cloud technology has provided the flexibility and agility to take customer experience (CX) and employee experience (EX) to new heights.

We help brands recognise and implement industry and business-specific improvements, which set the foundations for their unique digital transformation journey.

Learn more

05. The next generation hotel guest experience

Join the revolution that is empowering hoteliers to drive direct bookings, increase spend and improve OTA rankings.

Our hotel guest experience solution links your property management system with state-of-the-art Oracle CX Cloud technology, helping hoteliers better engage with their customer base from the discovery phase, to the in-stay experience and right through to aftercare and feedback.

Learn more

06. Unlock the potential of Siebel CRM

Siebel remains the leading on-premise CRM solution in the world and the latest incarnation of the user interface, Siebel Open UI, gives companies complete control over how their users interact with Siebel.

We lead brands through the journey towards a compelling user experience (UX) transformation that helps users work faster and deliver greater business value.

Learn more

07. Oracle Sales and Oracle Service Cloud Consultancy

Our implementation services are flexible to varied needs of our customers and span Oracle's CX platform. At the heart of the platform is Oracle Engagement Cloud.

Oracle Engagement Cloud (formerly Oracle Sales Cloud) offers customers full salesforce automation and digital customer service, underpinned by leading customer data management (CDM), on a single platform - but it is our deep technical product expertise, and breadth of industry experience which assures your project.

Learn more

01. Oracle Visual Builder App Extensions for CX

01. Oracle Visual Builder App Extensions for CX

Boxfusion uses Oracle’s Visual Builder Cloud Service (VBCS) platform to enrich CX solutions for customers.

It is a platform that enables innovation and the opportunity to rapidly create user-friendly, secure, web and mobile applications - and we leverage the platform's agility, security and multichannel capabilities.

Learn more

02. Employee Experience Solution

02. Employee Experience Solution

Boxfusion’s Employee Experience Solution transforms the way organisations serve their employees by equipping them with self-service tools, streamlining day-to-day tasks, automating decision making, providing cross-department insights and fostering a culture of engagement, without ripping away legacy systems.

Learn more

03. Oracle Integration Cloud and Oracle Digital Assistant Consultancy & Support

03. Oracle Integration Cloud and Oracle Digital Assistant Consultancy & Support

Most Oracle CX customers are now taking advantage of the power of Oracle Integration Cloud to ensure data is available where and when their systems, staff and customers require it.

Additionally, many CX customers are rounding out their customer experience through adoption of Oracle Digital Assistant to provide 24x7 intelligent customer self-service.

We ensures that organisations adopting these technologies achieve the business outcomes they are looking for.

Learn more

04. Drive digital transformation

04. Drive digital transformation

A steep rise in customer expectations has opened new opportunities for companies to differentiate themselves. Brands need to deal with increasing demands for an immediate purchasing experience, more self-service and a consistent and engaging brand experience across all channels.

In parallel, cloud technology has provided the flexibility and agility to take customer experience (CX) and employee experience (EX) to new heights.

We help brands recognise and implement industry and business-specific improvements, which set the foundations for their unique digital transformation journey.

Learn more

05. The next generation hotel guest experience

05. The next generation hotel guest experience

Join the revolution that is empowering hoteliers to drive direct bookings, increase spend and improve OTA rankings.

Our hotel guest experience solution links your property management system with state-of-the-art Oracle CX Cloud technology, helping hoteliers better engage with their customer base from the discovery phase, to the in-stay experience and right through to aftercare and feedback.

Learn more

06. Unlock the potential of Siebel CRM

06. Unlock the potential of Siebel CRM

Siebel remains the leading on-premise CRM solution in the world and the latest incarnation of the user interface, Siebel Open UI, gives companies complete control over how their users interact with Siebel.

We lead brands through the journey towards a compelling user experience (UX) transformation that helps users work faster and deliver greater business value.

Learn more

07. Oracle Sales and Oracle Service Cloud Consultancy

07. Oracle Sales and Oracle Service Cloud Consultancy

Our implementation services are flexible to varied needs of our customers and span Oracle's CX platform. At the heart of the platform is Oracle Engagement Cloud.

Oracle Engagement Cloud (formerly Oracle Sales Cloud) offers customers full salesforce automation and digital customer service, underpinned by leading customer data management (CDM), on a single platform - but it is our deep technical product expertise, and breadth of industry experience which assures your project.

Learn more

Why we are different
  • Results-led: Focused on solutions that bring real business results
  • Trusted: by long-term customers to deliver complex programmes
  • Innovative: Frequently asked to present on our industry thought leadership
  • Dedicated: Our team is passionate about your project from inception to implementation and beyond

Get in touch to see how we can help to meet your business goals

Contact us