Upgrade Service Cloud to Fusion
Future-Proof Your Service Platform
Move from legacy Oracle Service Cloud to Oracle Fusion to unlock AI-driven automation, modern UX, and scalable service without disruption.
Fusion is Oracle's strategic platform for delivering service solutions. While Service Cloud remains supported, Oracle is introducing innovations and future capabilities to the Fusion Suite for a modern AI-centred experience.
Unlock Oracle’s Incentives #
Organisations in their renewal window can benefit from Oracle’s RightNow to Fusion Transformation Programme, which includes up to 12 months of Service Cloud licensing at no cost, helping fund the move to Fusion. So timing your migration is critical.
Oracle Fusion Highlights #
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AI & Automation #
Leverage embedded AI from day one, alongside automation, and intelligent recommendations to boost productivity and outcomes. Delivered with Boxfusion’s outcome-driven focus that aligns with your goals.
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Modern Redwood UX #
Transform how your teams work with a clean, intuitive Redwood interface, far ahead of legacy Service Cloud RightNow. We leverage our Redwood UX Capabilities to establish best practices and maximise user adoption.
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Advanced Capabilities #
Go beyond legacy limitations with guided workflows, activity streams, and a modern UI framework. With our Fusion CX and RAMP migration experience you can be confident of realising value faster.
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Built for Evolution #
Scale with a platform designed for growing demand, complexity, and continuous innovation. With experience across the wider Oracle ecosystem, we ensure your platform evolves with your business.
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Enterprise Integration #
Connect service with ERP, and your wider tech stack for seamless, end-to-end experiences. We enables integration across your enterprise landscape not just the service layer.
Why Upgrade to Fusion #
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Improve Productivity #
Modern tools and streamlined workflows enable faster, more effective query resolution and continuous service improvement. -
Elevate Experience #
Deliver smarter, faster, and more intuitive interactions across every channel.
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Maximise ROI #
With migration incentives and improved operational efficiency, your upgrade can effectively pay for itself.
Start Your Migration #
Whether you're evaluating options or ready to move, Boxfusion will guide you with clear advice by identifying gaps, uncovering opportunities, and defining a practical upgrade roadmap.
Trusted by Leading Organisations #
