Oracle Modern Customer Experience (MCX) 2018
West Building - McCormick Place, Chicago | 10/04/2018 - 12/04/2018
Boxfusion Consulting – newly accredited as 2018 ‘CX Heroes’- will be attending Oracle’s Modern Customer Experience (MCX) Conference in Chicago. Co-Founder, Andy Stevens, will be at hand to talk about our success and innovation strategies that are delivering next-generation customer engagements.
With many claiming that CX now trumps price as the key brand differentiator, it’s no wonder 84% of organisations expect to increase investment in CX technology in 2018.
Customers today want smart personalised experiences and demand quick, meaningful engagements with brands. As a result, a number of emerging technologies like artificial intelligence (AI), augmented reality and the Internet of things (IoT) are being used to transform CX. Chatbots, for example, are likely to account for up to 25% of customer service and support operations by 2020. Furthermore, the importance of a data-first culture is growing increasingly important to businesses looking to excel. By 2020, it has been claimed that 40% of sales organisations will rely primarily on mobile digital technology for their sales force automation initiatives.
With this in mind, staying on top of digital trends is a necessity in order to remain competitive.
Oracle’s MCX Conference in Chicago will see thousands of other Marketing, Service, Sales, and Commerce professionals share challenges and victories while learning from peers across varying industries. Over 300 customer speakers and product experts will be in attendance over the course of the three-day conference.
Boxfusion Co-Founder and Delivery Director, Andy Stevens, will be attending, and will represent Boxfusion as a newly acclaimed Oracle CX Hero company; delivering true thought-leadership.
See you there!
We’ll be at the conference, and ready to share the tips that have enabled our clients to deliver rapid benefits in the business whilst keeping CX at the centre of their vision.
Boxfusion Consulting clears the path and leads the way for businesses looking to implement competitive CX.