The February 2017 Oracle Service Cloud release is in full swing! Georgina Livie (CX Cloud Consultant) sheds light on the best developments, including the new Widget Inspector, OPA updates and improved user management.
Switching an Oracle Siebel CRM instance from one database to another is a big decision, but can bring many positive benefits if executed well. Amardeep Parmar (Siebel CRM Consultant) identifies the key bottlenecks in the switch and how to avoid them for a smoother transition.
Applying gamification elements to CRM tools such as Oracle Siebel will motivate business end-users in a dynamic and engaging way, increasing productivity and efficiency. Senior CRM Consultant, Pedro Malheiro explains in his latest blog post.