Learn about Boxfusion’s Healthcare Experience
Healthcare can be a daunting experience for everyone involved. Our Healthcare Experience package is designed to help every step of the way.
By leveraging the state-of-the-art product features of Oracle Service Cloud (aka RightNow CX Cloud Service), we help patients and family members find information on a variety of topics and reduce the workload on already overloaded Healthcare Professionals.
The intelligently updated knowledge base allow patients and family members to self-serve and find the information relevant to their cases. The “Ask a Question” page and Chat channels allow them to connect directly to their healthcare providers for general questions and track the progress of their requests.
These channels help deflect enquiries coming in through more traditional and time-consuming channels, such as phone or face-to-face. This clears up time for more important and higher-risk interactions.
The Maternity Assist – Liverpool Women’s Hospital case study
Together with Oracle, Prof. Mary Steen and Duncan Fisher, Boxfusion Consulting took the Healthcare Experience Package and helped implement Maternity Assist at the Liverpool’s Women Hospital as a new channel of communication between midwives and the women they care for locally, using digital communications.
This care network is extended to the women’s families, by allowing them to invite key members of their family to share in the pregnancy experience.
The Maternity Assist service was launched on 2nd June 2014, with the backing of the Shadow Minister for Public Health, Luciana Berger.
The solution uses Oracle Service Cloud to bring cutting-edge Customer Experience best practices to an NHS Trust maternity service. The key benefits of Maternity Assist are:
- Relieving the overload of communication that currently exists
- Making maternity services feel more accessible to women and families
- Allowing for carefully planned information campaigns around local priorities, such as public health, or national priorities that need to be communicated locally, such as baby welfare
- Encouraging family discussion about these issues, which brings better health outcomes
The following clip illustrates the Maternity Assist overall experience.
The Boxfusion Consulting Healthcare Experience Package helps address concerns of everyone involved in the full cycle of healthcare experiences, be they Healthcare Professionals, patients and their families and also the IT staff managing the application.
|Healthcare Professionals||Patients and Families||IT|
|Patient self-service means you have more time for what matters
Automate the routine care pathway tasks
Share knowledge with the extended midwifery community
|Stay informed every step of the way
Get your loved ones involved and informed every step of the way
Keep in touch with your team of dedicated hospital staff
|Lower infrastructure costs
You still get the support of a standard project
And if you’re interested in finding out more about our Healthcare Experience package, please call us on +44 203 283 4315 or contact us here.