Remove the Siloes between Sales, Service and Marketing

Remove the Siloes between Sales, Service and Marketing

Over the last few years, exceptional customer experience (CX) teamed with an enhanced user experience (UX) has been at the core of what businesses are striving to achieve. A steep rise in customer expectations has revealed demands for a complete and immediate purchasing experience, quick resolution times and multiple ways to connect with a brand. Furthermore, customers want to be able to access information in as quickly as a matter of seconds.

With these customer expectations soaring, and technology advancements going way beyond what we’ve ever seen before, a huge window of opportunity is presenting itself to brands looking to stay ahead of their game. Business leaders are in the midst of crucial evaluations that are raising questions to capabilities of their current Sales, Service and Marketing technology solutions.

As different business areas race ahead with disparate new initiatives, an alarming number of gaps are being uncovered.

So how do businesses bridge those departmental gaps and in turn deliver great CX?

Mind the Gap: Bridging Gaps between Sales, Service and Marketing to Meet Today’s Customer Demands

Neil Sholay (VP of Digital Business, EMEA Oracle) and Andy Stevens (Delivery Director & Co-Founder, Boxfusion Consulting) have teamed up to produce a comprehensive white paper that covers:

  • An introduction to today’s customer expectations
  • Major CX trends and predictions
  • Fundamental business gaps resulting from heightened customer demands
  • Hi-tech: A look into industry-specific developments
  • First steps towards adressing business gaps
  • Integrating solutions that close the business gaps and increase customer satisfaction

Boxfusion-white-paper-mind-the-gap

Download

How Can We Help You?

If you’re interested in understanding more about one or more components of the Oracle CX Cloud, or planning to go ahead with an implementation, we can help you:

  • Identify the business gaps
  • Challenge business processes
  • Leverage Oracle’s technology
  • Enable seamless integration
  • Inject the best UX for quick user adoption
  • Provide a digital education to staff

We have deep technical expertise in the Oracle CX Cloud components, and in particular how to make the Oracle Sales, Service and Marketing Clouds drive transformation in your business. We are among the leading consultancies in Europe, able to provide Advisory and Technical Implementation services that help you make the most of Oracle’s CX Cloud offering.

Contact us

Blogs

Beyond SaaS: Extending Oracle Sales Cloud

How can you get the most out of your SaaS applications? Using examples drawn from experience, Luis Figueira sheds light on how businesses can tackle unique business requirements by extending their Oracle SaaS applications with Java Cloud (part of Oracle PaaS).

Read More >

Oracle OpenWorld 2017 Summary

Boxfusion Co-Founder Andy Stevens talks AI, machine autonomy and chatbots in his latest blog exploring key takeaways from Oracle OpenWorld 2017.

Read More >