Senior/Principal Oracle Service Cloud (formerly RightNow) Consultant

Senior/Principal Oracle Service Cloud (formerly RightNow) Consultant

Who we are:

Boxfusion Consulting is a leading provider of expert consultancy to drive digital transformation, with a particular focus on implementing the Oracle CX Cloud product set.

In our six year life-span, we have grown to become the go-to experts for Oracle CX Cloud. Our customers range from household names to some of the fastest growing companies you’re yet to discover, both here in the UK and abroad. As per our founding ethos, we are dedicated to delivering our projects to the highest level of quality for all of them.

The role:

This is an exceptional opportunity for a Senior or Principal Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career. You will be working within an established team of Cloud consultants, specialising in Oracle Service Cloud (formerly RightNow), as well as having exposure to market-leading integration with platforms like Oracle Social Relationship Management and Oracle Sales Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Service Cloud will have a real and visible positive impact on the way your customer operates on a day to day basis.

What We’re Looking For:

As part of our continuing growth, we are looking for a Senior or Principal Oracle Service Cloud Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle Service Cloud projects, so ideally the successful candidate will have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles. However, for those candidates with good experience in other similar technologies and who show strong potential, we will also consider cross-training into Oracle Service Cloud (we are justifiably proud of the breadth and depth of our internal Service Cloud training).

What We Offer:

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle Service Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £45,000 – £65,000 (including pension and bonus) depending on experience and potential.

How to Apply:

If you want to take your Service Cloud career to the next level, get in touch! Send us a cover letter, telling us a bit about yourself and why you want to join us, along with your full CV to cx-cloud-careers@boxfusionconsulting.com and let’s get talking!

 

Blogs

Where does OPA Fit in Your Digital Transformation Project?

In the age of heightened CX, OPA is quickly becoming a new industry standard. Reflecting on a recent OPA project, Luis Figueira looks at how it can support both Service and Sales.

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