Past Event: Sep 09, 2024
We are speaking at Oracle CloudWorld 2024
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Recently one of our Sales Cloud customers asked us to create a report to help their sales users better manage their workload from within Sales Cloud. This blog looks at a solution we provided for them as well as how we achieved it.
The requirement was to create a tool which users could use to view Opportunity, Lead and Activity records that required attention without having to rely on calendars and notebooks, as well as enable them to see different types of records in the same place within the Sales Cloud environment.
The Day Planner is built in Oracle Transactional Business Intelligence (OTBI), the real-time Analytics engine that comes as standard with Oracle Sales Cloud. We’ve embedded the Day Planner into Sales Cloud’s Simplified UI (a user-friendly and intuitive user interface being rolled out across Oracle’s CX Cloud portfolio).
The Day Planner was developed with a view of giving users a single source for identifying and managing their workload, but also an enhanced user experience.
You can see how sales users use the report in the video below:
Now that you have seen the tool in action, you can read details about how we achieved this in another blog post here.
OTBI doesn't rely on a data warehouse and the database is queried when users access the report, so users can rely on the report to display up-to-date data.
The 'drag and drop' interface makes it very easy for the customer to make small modifications after we delivered the report.
We’ve included some of the visual aspects of Sales Cloud’s simplified UI to keep the report’s display consistent with what the users are used to.
By embedding the report into Sales Cloud’s Simplified UI, users can easily view the report and make changes to their records without leaving the application.
The report gives the users the information they need, when they need it. Users can spend less time working out what they should be working on and then less time searching for the records they need to update.
Sales Cloud is built using Oracle Alta; a design system built with a responsive mobile-first approach. Users can access the Simplified UI on a tablet and get the same experience they’d encounter when accessing from a laptop or desktop browser. There is also the possibility to embed reports in the Mobile Application of Sales Cloud, providing the same powerful tool to sales users on the road.
The Day Planner gives users a multi-device, effortless view of their Opportunity, Lead and Activity records that require their attention from within Oracle Sales Cloud. The report was built to enable users to action their items quicker, and reduce the amount of time spent searching for records in the application.
If improving the productivity of your sales teams or enhancing your Sales Cloud user experience is a priority for your organisation, email us at [email protected] or call us today on +44 203 2834315.
As a Specialised Oracle implementation partner with Oracle Sales Cloud, our team would be delighted to discuss how your organisation can benefit from advanced analytics and business intelligence with Oracle Sales Cloud.