Past Event: Mar 25, 2025
Customer Experiences in Generative AI-Powered Business Transformation
On-demand webinar
1 min read
Oracle Integration & Generative AI - Customer Success Webinar
Join Boxfusion and Oracle for a webinar on Wednesday, July 09, 2025 (10:00 AM - 11:00 AM BST) that showcases how Boxfusion Consulting delivers powerful service operations and an overall enhanced customer experience with Oracle technologies.
Discover how a leading high-tech manufacturing customer leveraged Oracle Integration Cloud (OIC), Oracle Digital Assistant (ODA), OCI Generative AI, and Oracle CX Service to:
- Enhance self-service capabilities with direct, relevant answers
- Reduce customer effort and improve CSAT
- Lower service costs by enabling agents to focus on complex queries
- Boost revenues by automating product promotion during service interactions
This session will walk you through a compelling real-world success story through the lens of Oracle Integration Cloud (OIC) and key Oracle Cloud Infrastructure (OCI) components.
You'll gain a deep dive into the architecture, core functionalities, container instances, Generative AI applications, and OpenSearch capabilities, culminating with how OIC orchestrates the data ingestion process.
Host: Juergen Kress – Director, Product Management, Integration & Digital Assistant, Oracle
Speaker: Jake Patterson – Conversational AI Specialist, Boxfusion
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