Blog by Andy Stevens
Asynchronous Messaging: Delivering Contextual Service with Messaging Apps
5 min read
Driving conversational customer journeys in the hospitality industry
WhatsApp Integration with Oracle CX #
The statistics for WhatsApp adoption tell us that interactions are increasing year on year by 70% and that it is the most popular rich messaging channel for both customers and businesses. This is evidenced in all of our daily lives; no longer as consumers do we want to switch between different applications when communicating with business, we want a simple, intuitive and frictionless experience.
Join Boxfusion and Infobip at our upcoming Linkedin event on Wed, Jun 14, 2023, 2:00 PM - 2:30 PM to learn how WhatsApp integration with Oracle CX and chatbots can enhance Customer Journeys, with a focus on the tourism and hospitality industry. The session will look at how a conversational experience can improve user experience and customer satisfaction, by utilising WhatsApp as the convenient, customer channel of choice.
Speakers #
- Richard Hatcher, Partner Development Manager, Infobip
- Andy Stevens, Director, Boxfusion Consulting
About Infobip #
Infobip is a global leader in omnichannel communication and a Meta partner. Boxfusion partner with Infobip to integrate CX and chatbot technology with WhatsApp, to simplify how brands connect with, engage and delight their customers globally. Learn more about Infobip.