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Luis Figueira Profile Square Bandw

Luis Figueira

Luis has 14 years’ experience as a CRM consultant, across a wide range of industries and geographies. Past clients include government agencies, banking and public sector institutions in Europe and the Middle East, as well as telecommunications companies across Europe, the Middle East and Africa.

Luis holds a number of certifications on Oracle products, including Oracle Service Cloud (RightNow CX), and has led Boxfusion's delivery efforts on a wide range of innovative CX Cloud projects.

CX Cloud / November 01, 2018
Blog by Luis Figueira

My key takeaways from Oracle OpenWorld 2018

OpenWorld 2018 marked another successful year for Oracle!

4 min read

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CX Cloud, Oracle B2C Service, Oracle Service Cloud, Oracle Sales / October 16, 2017
Blog by Luis Figueira

Beyond SaaS: Extending Oracle Sales Cloud

How can you get the most out of your SaaS applications? Using examples drawn from...

7 min read

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Oracle Intelligent Advisor, Oracle Policy Automation / August 10, 2017
Blog by Luis Figueira

Where does OPA Fit in Your Digital Transformation Project?

In the age of heightened CX, OPA is quickly becoming a new industry standard....

6 min read

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CX Cloud, Oracle Sales / September 29, 2016
Blog by Luis Figueira

Oracle Engagement Cloud - The Future of Service?

This blog post examines the Oracle Engagement Cloud - on show at Oracle OpenWorld 2016,...

4 min read

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CX Cloud, Oracle Sales / September 23, 2016
Blog by Luis Figueira

Oracle Sales Cloud Roadmap at OOW16 - R12+

Boxfusion Consulting attended many Oracle Sales Cloud Roadmap sessions and met with...

6 min read

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CX Cloud, Oracle B2C Service, Oracle Service Cloud / September 22, 2016
Blog by Luis Figueira

Service Cloud Roadmap sessions at OOW16

Boxfusion attended Oracle OpenWorld 2016 - here's the latest update on the Oracle...

4 min read

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CX Cloud / September 20, 2016
Blog by Luis Figueira

First thoughts on Oracle Open World 2016

Boxfusion Consulting are back in San Francisco for Oracle Open World 2016, taking in...

3 min read

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CX Cloud / July 18, 2016
Blog by Luis Figueira

Journey to Cloud: 5 Common Cloud Implementation Risks and How to Avoid Them

If you are migrating from on-premise to Cloud or implementing a new Cloud SaaS service,...

7 min read

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CX Cloud / March 18, 2016
Blog by Luis Figueira

Top tip for monitoring your cloud apps performance

Luis Figueira talks about an important tip in distinguishing between application...

3 min read

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