Blog by Sérgio Valério
5 Analytic Tools to Elevate Your Oracle Portal Experience
In this post, we highlight 5 analytics tool features that can help you optimise...
This week saw the official launch of the new Maternity Assist service at Liverpool Women's Hospital in the UK - implemented by Boxfusion Consulting! This ground-breaking new service acts as a new channel of communication between midwives and the women they care for, via a multitude of digital, mobile and social touchpoints. The Maternity Assist concept was created by Professor Mary Steen and Duncan Fisher OBE, in response to the ever-increasing pressure on midwives in the UK National Health Service.
The new service has the backing of many leading figures in the sector, including the Shadow Minister for Public Health, Luciana Berger - you can read the full press release here.
The solution was implemented by Boxfusion Consulting using our Healthcare Experience template which in turn is based on the Oracle Service Cloud (aka RightNow) technology, bringing cutting-edge Customer Experience (CX) best practice to the NHS.
The solution helps to address the concerns of all those involved in the cycle of healthcare experiences, including Healthcare Professionals and patients and their families.
Here are the some of the key features of Oracle Service Cloud utilised in the new solution:
We are proud to be involved in this fantastic initiative and you can learn more about our Maternity Assist Case Study here.
In this post, we highlight 5 analytics tool features that can help you optimise...
Oracle OpenWorld Europe returns on 12th-13th February to Excel, London.
Influence Management for Senior Managers has arrived!