eBook: Evolving to an Intelligent Customer Service Experience

Elevating service experience is high on every customer-centric company’s agenda and the aim of this eBook is to help CX leaders consider the maturity of their service offering and the steps they can take to achieve service nirvana.

We introduce the high-level structure of the four-stage framework we use to measure the maturity of our customers’ service offerings and help them consider where their service experience maturity is today – and what they can look at strategically to gain an advantage tomorrow.

We also highlight the opportunity up for grabs for businesses looking to build on their customer service capabilities, and how they can use technology to deliver next-generation experiences for customers and teams.

Included in the eBook

• Understanding the Current Customer Service Landscape
• Customer Service Maturity Framework
• Using Technology for Intelligent Customer Service
• How Boxfusion Can Help