Blog by Eliza Weld
6 Powerful Capabilities of Custom Components for Oracle Digital Assistant
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eBook: Evolving to an Intelligent Customer Service Experience
Elevating service experience is high on every customer-centric company’s agenda and the aim of this eBook is to help CX leaders consider the maturity of their service offering and the steps they can take to achieve service nirvana.
We also highlight the opportunity up for grabs for businesses looking to build on their customer service capabilities, and how they can use technology to deliver next-generation experiences for customers and internal teams.
Included in the eBook
- Understanding the Current Customer Service Landscape
- Customer Service Maturity Framework
- Using Technology for Intelligent Customer Service
- How Boxfusion Can Help