Standing Tall Against the Headwinds: A Hospitality Roadmap for 2023 and Beyond

Join Boxfusion and Oracle to exchange opinions and ideas with hospitality leaders facing shared challenges. Combining structured business discussion with free-form networking over fine food and wine, the event will be independently facilitated and will leave you with fresh insights, robust practical examples and powerful new connections.

OVERVIEW #

Hospitality is having to deal with skyrocketing inflation and increasing pressure on resources and margins, so finding the space for innovation can be tough. You need the right data, the right strategy and the right amount of personalisation. Knowing who your most valuable and loyal customers are and delivering what they want when they want it will set you up for 2023 and beyond. So how do you get started?

Join the dots #

Seemingly anonymous, unstructured visitor data can look meaningless, but often it’s not. How can you surface and link all your customer touchpoints, and shape the mass of information to deliver the best customer experiences every time?

Loyalty rules #

Customers engage with you in many ways, before, during and between visits. How can progressive hospitality businesses develop a deeper understanding of their staunchest advocates to serve communications that arrive exactly when and how they should?

Adapt and react #

Hospitality businesses still have siloed lines of business and complex legacy systems. How can you set yourself up to see the whole picture, adapt and react to fluctuations in demand and manage workloads better, leading to a better service for every customer every time?

AGENDA #

18:30 – 19:00 – Arrival & Aperitif

Meet your peers and get to know each other over a welcome drink

19:00 – 21:30 – Dinner & Discussion

Fine dining, fine wine and fine discourse form the perfect menu.

21:30 – 22:00 – Coffee & Digestifs

Conversations continue over coffee and a selection of digestifs

22:00 – 22:30 – Carriages

Homeward bound

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