The Importance of UX in Elevating Service Experience

Enterprise UX Series-2nd Edition

Join us for the second edition of our Enterprise UX series, in collaboration with Oracle as we delve into strategies to optimise organisational functions through exceptional user experiences.

Our 2nd event focuses on the customer service area, and how organisations in both B2B and B2C environments can boost efficiency, through increased consideration of UX when implementing technology.

The session will include product demonstrations and customer case studies in this critical area.

Here’s what we’ll cover: #

• Importance of User Experience in delivering great service experience (B2B and B2C)
• Creating an enterprise service design that delivers customer delight
• Leveraging AI-powered chatbots in conversational service experience (Website, WhatsApp, iMessage, Facebook)
• B2B Service Demo and Capabilities

Speakers: #

• Melinda Uhlan, Director, Product Management, Oracle
• Dan Raper, Industry-leading Enterprise UX expert – Founder UX Practice, Boxfusion
• Jake Patterson, Conversational AI Specialist, Boxfusion
• Andy Stevens, Co-founder, Boxfusion – Leading Oracle CX Consultancy

Who Should Attend: #

• Customer Service Professionals
• UX Designers and Strategists
• Marketing Leadership

You can watch the first edition of our Enterprise UX Series here, which focussed on sales experience.