Oracle Sales Cloud and Service Cloud Consulting

Customer Experience (CX) now trumps price as a key brand differentiator and there's no better time to uncover the potential of Oracle Engagement Cloud.

Close the gaps between Sales, Service and Marketing with Oracle Engagement Cloud

As part of Oracle's CX product suite, Engagement Cloud (formerly known as Oracle Sales Cloud) combines sales and service capabilities in one solution with a unique combination of sales automation, service request management, knowledge management, and digital customer service. Using Engagement Cloud, sales and service professionals support high-touch and high-value accounts.

  • Close the gaps between your departments and gain a full view of your customers. Support customers and partners with unified sales and service capabilities
  • Give your Sales teams the tools they need. Increase productivity and provide a consistent sales methodology

Oracle Service Cloud Consulting

Oracle Service Cloud, also known as Oracle RightNow CX Cloud Service, is Oracle’s leading cloud-based solution delivering unified, cross channel service. It has consistently occupied the Leaders Quadrant in Gartner’s Magic Quadrant for CRM Web Customer Service Applications for many years. Boxfusion have deep expertise implementing Oracle Service Cloud for many customers across many industries.

Service Cloud Implementation and Development Services

Whether you are looking to deflect customer queries away from your Contact Centre through RightNow’s self-learning Knowledgebase, deliver a better Web Customer Experience through the use of Chat and Co-Browse, or engage with your customers across Social Channels, we can help you.

We have deep knowledge of the Oracle Service Cloud technology as well as its roadmap, and are a Specialized Partner recognising our skills and expertise in implementing the Oracle Service Cloud for customers: check out our blog posts covering this area!

Service Cloud Integration Services

Typically customers implementing Oracle Service Cloud will be looking to integrate the application with one or more other systems – such as Oracle Sales Cloud, Oracle Marketing Cloud, Siebel CRM, or other internal CRM/ERP systems.

Oracle Sales Cloud Consulting

Oracle Sales Cloud – previously referred to as Fusion CRM - is Oracle’s cloud-based Sales Force Automation (SFA) tool and now part of Oracle Engagement Cloud.

Released in 2011, its class-leading capabilities now mean it is the preferred choice for many customers looking for Cloud-based SFA.

Whether you are considering implementing core Salesforce Automation, Sales Coach (for better pushing out best practices across your sales teams), Sales Predictor, or make more of the revolutionary Territory Management module and embedded rich Business Intelligence capability, we can help you take full advantage of what Sales Cloud can offer.

We’re experts in Oracle Sales Cloud: we have been building capability in Sales Cloud since 2012 and use our own Oracle Sales Cloud instance to support our sales processes – so we know what we are talking about!

Implementation and Development Services

With our help, you can be up and running on Sales Cloud in as little as four weeks, by leveraging our fixed-price, fixed-scope Oracle Sales Cloud Quick Start Packages. These packages provide you with the key Lead Management, Lead-to-Opportunity and Opportunity Management business processes, customised to your business. Additionally, we’ll set up the Outlook interface as well as the Mobile App, so you can access your sales data from your favourite email program or on the move!

We are also able to support you with larger scale implementations, leveraging the deep capabilities of the Territory Management, Quota Management and Sales Predictor modules. And if your business utilises highly-custom flows, we can configure Sales Cloud to support those too.

If you’re interested in finding out more about Oracle Sales Cloud, or how we can help you with it, call us on +44 203 283 4315 or contact us here.

Sales Cloud Integration Services

If you already have systems in place, you may wish to integrate them with Sales Cloud. Oracle Sales Cloud offers a strong integration architecture, based upon the proven Oracle Fusion Middleware architecture, which can be leveraged to integrate quickly and effectively with your existing systems.

Alternatively you may also be purchasing Oracle Marketing Cloud and/or Oracle Service Cloud. We have experience integrating these three Oracle Cloud offerings together, and can help you to successfully achieve this.

To engage us to help you with integrating Sales Cloud to other systems, call us on +44203 283 4315 or contact us here.

Siebel to Oracle Sales Cloud Integration Services (Co-Existence)

Many existing customers of Siebel are following a co-existence model: that is, maintaining Siebel as the core enterprise CRM platform and using Oracle Sales Cloud for class-leading SFA capabilities such as Sales Predictor.

Leveraging our knowledge of both Siebel and Sales Cloud, Boxfusion Consulting have worked on some of the first Siebel – Oracle Sales Cloud integration projects globally, and we are now leaders in this area.

Contact us