Blog by Alex Sensier
Oracle Customer Data Management: A Brief Overview
5 min read
Oracle Fusion Sales
Optimise sales team productivity and maximise revenue potential
A next-gen sales solution, now based on an award-winning Redwood UI design framework, Fusion Sales helps businesses manage every stage of the sales cycle and transition to recurring easily to revenue models. This is all achieved with AI-driven automation, gold-standard data, optimised workflows, subscription-selling models and real-time analytics.
What is Oracle Fusion Sales? #
Part of the Fusion suite of applications, Oracle Fusion Sales now incorporates the Redwood experience in helping sales teams sell more and perform their day-to-day tasks faster and more efficiently. Sales Cloud’s streamlined user experience improves sales productivity by automating business processes and presents key data at the right time, leading to an increase in deal success. Embedded analytics give managers real-time insight into their team’s performance and sales goal attainment.
Implementation and Development Services #
Boxfusion is an award-winning Oracle CX Cloud implementor with a decade-long track record of helping global brands unify sales teams & processes with marketing, service and other key business functions.
Boxfusion have expertise in implementing Oracle Sales within the wider Fusion Enterprise suite (which covers ERP, HCM, SCM,..) and have deep specialist knowledge of the Fusion Sales domain.
We’re leaders in the implementation of Oracle’s “Next Gen” Redwood Sales experience and work with businesses to ensure their teams are benefitting from the most advanced user experience possible.
-
Intelligent Sales Automation #
Increase productivity with machine learning tools that guide teams through lead, opportunity and activity management. Take advantage of the engine which recommends the next best course of action, so reps spend more time on high value actions. Boxfusion helps organisations align sales strategy to individual's goals with territory modelling, quota management and incentive compensation plans.
-
Redwood Sales Migration #
Powered by user-centred design thinking, the intuitive Oracle Redwood UI increases team productivity showing the right information at the right time. The conversational interface makes it easy to perform tasks and access data quickly.
We're experts with migrating existing Fusion Sales customers to the Redwood experience - as well as helping businesses take advantage of Redwood's exciting capabilities.
-
Customer Data Management (CDM) #
Strive for gold-standard customer data by utilising processes to monitor, identify and automatically resolve duplicate records. External data source enrichment brings real-time buying insights and automated account signals.
We understand customer data, how to keep it clean and specialise in designing processes that unify data from various business functions and applications.
-
Real-time Reporting and Analytics #
Sales teams gauge the Key Performance Indicators (KPIs) that matter the most with Oracle Sales Analytics. Every organisation's analytic needs are different - Boxfusion tailor and streamline dashboards and reports to the business roadmap and requirements. Reps have access on any device to in-depth customer insights, pattern analysis, deal tracking and consolidated performance stats.
-
Productivity & Collaboration Tools #
Using MS Teams & Outlook add-ins, sales users can quickly update records in Sales Cloud without having to switch applications. Integration with Zoom means that new meeting invites are sent with conferencing details without any additional work required.
The mobile application works offline, making selling on-the-go possible from any location.
-
Specialised Module Expertise #
We understand critical customer pain points and recommend the right mix of services. Oracle Sales Cloud includes various specialised modules to enable comprehensive sales process management.
We'll help with advice on Partner Relationship Management (PRM) for seamless channel collaboration, Oracle Configure Price Quote (CPQ), as well as subscription & contract management.
Business Impact #
-
Know more about your customers, easily find the data you need and spend more time selling.
-
Enrich your audience records by unifying back-office, CRM and third-party data.
-
Capitalise on reliable data and predictive forecasts to deliver optimal sales campaigns that exceed expectations.
-
Rapidly onboard and familiarise your team and channel partners with sales processes & tailored training.
-
Sales Cloud guides sales teams to the best course of action with AI-enabled recommendations and “smart” lists to help focus on the right deals & customers.
-
Impartially reward and incentivise your sales reps for their hard work by aligning their goals with strategy.
Explore Oracle Fusion Sales on Redwood Solution #
Get in touch with our experts today to learn how Boxfusion can help optimise your sales performance.