News and insights

Featured Resource

Oracle Service, Self Service, Generative-AI / July 17, 2025

Reshaping Service Experience in 2025 [eBook]

1 min read

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Featured Blog

User Experience (UX) / September 14, 2023

Redwood: Oracle's love letter to Enterprise UX

By Dan Raper

7 min read

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Featured Case Study

CX Cloud, Oracle Service, Oracle Digital Assistant, User Experience (UX), Generative-AI / October 21, 2024

Crafting Excellence: Smeg’s Innovative approach to Customer Service

Learn how Smeg delivers excellent customer service by leveraging Oracle's Generative AI and CX Service solutions.

3 min read

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Featured Blog

User Experience (UX) / February 09, 2023

Role of Fear in User Experience (UX)

By Dan Raper

5 min read

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CX Cloud, Customer Experience, Service Experience / June 14, 2023

Blog by Amir Altaf

3 CX Metrics from Gartner that can outshine NPS and CSAT

5 min read

Oracle Customer Data Management, Service Experience / September 07, 2021

Blog by Alex Sensier

Oracle Customer Data Management: A Brief Overview

5 min read