Lottoland Wins Oracle Excellence Award for Service Automation

We are incredibly proud to share that our client, Lottoland, has been named the winner of the Oracle Excellence Award 2026 for Service and Field Service Excellence (Service Automation Operations).

This prestigious award celebrates organisations that successfully transform service operations through intelligent automation, streamlining workflows, accelerating resolutions, and delivering measurable improvements in productivity and customer satisfaction.

As one of the world’s leading online gaming operators with over 21 million customers, Lottoland set out to modernise its service model by delivering intelligent service. They focused on using AI to deliver measurable results, not just for adoption. 

Their goal was to provide instant, multilingual support across all channels with a 24/7 self‑service experience capable of resolving high‑volume queries.

Together, we developed a solution that adds real value by integrating AI-driven intent and sentiment detection. This solution provides agents with real-time insights, contextual knowledge, dynamic recommendations, and automated updates.  As a result, customers experience faster resolutions, improved efficiency, and a more personalised service

This project is a standout example of AI done right; It's practical, outcome-driven and fully aligned with the customer's long-term strategy. 

We are thrilled to see Lottoland's commitment to innovation recognised on a global stage. Working alongside them has been a fantastic experience, and this recognition marks an important milestone for the Boxfusion team. 

Congratulations to the entire team on this outstanding achievement!

About the Oracle Customer Excellence Awards

The Oracle Customer Excellence Awards spotlight the most forward‑thinking organisations worldwide, recognising leaders that use Oracle technology to reinvent business practices, elevate employee experiences, and drive commercial impact.