Oracle Digital Assistant (ODA)

Create Conversational Experiences at Scale

Boxfusion use the Oracle Digital Assistant's feature-rich platform to enable AI-powered chatbots, conversational interfaces, and integration across the Enterprise.

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Oracle Digital Assitant Boxfusion Chatbots

The Oracle Digital Assistant architecture provides a single Digital Assistant as the customer or employee’s entry point to a collection of conversational digital service skills. But with such a powerful platform, with so much potential capability, the trick is to get the most from it - and this is where Boxfusion comes in.

Boxfusion provides the capability and expertise in the three key roles required to harness the huge power of the Digital Assistant platform in the Enterprise space.

 

  • Conversational Design - the design, copywriting and user experience
  • Business Analysis - training the NLP, analytics and user insights
  • Development and integration - Answer intents, skills development and javascript for back-end integration

Features #

  • Conversational Chat

    Conversational Platform #

    Boxfusion helps you take advantage of the platform’s multi-channel capabilities across popular messaging services, e.g. webchat, WhatsApp, Facebook, Microsoft Teams, Slack and Alexa; to deliver a tailored channel experience.

  • Generative Ai

    Generative AI #

    Enhance conversational experiences and integrate AI services into backend systems, enabling dynamic, context-aware interactions, automation, and scalable solutions that go beyond traditional chatbot capabilities.

     

  • Data_Inisghts_Analytics

    Chatbot Analytics #

    Boxfusion have created a template for automating the extraction, transformation and load of chatbot data for use in reporting tools. Our suite of dashboards brings this data to life, providing rich insights and tracking of critical KPIs.

  • Transfer Traffic

    Bot-Agent Transfer #

    Seamless support for a handover from chatbot to a human agent when the customer needs it, with full interaction history passed through to the agent for speedier query resolution and a personalised experience.

  • Customisation Tweaks

    Expert Customisation #

    Start your journey with pre-built skill templates. We help businesses achieve the maximum benefits from the platform by integrating the back office into the Digital Assistant front-office experience.

  • Intelligent

    Intelligent Engagement #

    Advanced NLP with multi-language support, helps understand user intent and offers solutions and content at every step of their journey.

Chatbot Benefits #

  • Efficiency Fast

    Increased Efficiency #

    Deflection reduces contact centres volumes, speeds up query resolution times and alleviates strain on agents.

  • Always On Convert

    Always-on Service #

    24x7 support availability provides added convenience for customers and a smoother pattern of contact for traditional service support channels.

  • Satisfaction Like

    Improved User Satisfaction #

    Helpful, AI-powered responses grounded in your FAQs and knowledge resources, available on the user’s channel of choice.

Some of Our Digital Assistant Clients #

Smeg Black Logo
Panasonic Black Logo
Network Rail Black Logo
Lottoland Black Logo
Capita Black Logo
Evri Black Logo

Ready to level up your service experience? #

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What Our Clients Say! #

"As our Oracle partner, they have been invaluable in helping us realise the potential for the products we were using...They understand our business and the improvements we want to make to benefit both our customers and the internal users, and we know that we can trust them to deliver the solutions that work for us."

 

Nicola Mayers, Senior Customer Contact Manager, Network Rail

"With the technical knowledge and support of Boxfusion, at Smeg we have transformed our customers’ service experience..., we have been able to provide a greater first-time resolution path for our customers and reduce contact coming into our Service Team."

 

Cerie Paton, Head of Business Systems, Smeg UK

"The reason we chose Oracle is really because of the integration. The chatbot is now handling 40% of contacts and, to be honest, we have never dreamt of getting such an impressive rate so early! It’s a good customer experience."

Craig Boothe, Head of Enterprise Apps, Evri

Relevant Resources #