Case Study
Network Rail Transforms Customer Experience with Oracle Cloud
Explore how Network Rail provides high-quality information to its customers and users usin...
3 min read
Oracle Service Experts
Oracle Service Solutions help organisations deliver effortless customer experiences by bringing customer data, interactions, and knowledge into a single platform. With embedded AI, real-time insights, and automated service workflows, organisations can resolve issues faster, improve agent productivity, and increase customer satisfaction.
Oracle Service Implementation #
-
Oracle B2C Service #
We help organisations make the most of Oracle B2C Service (Oracle RightNow CX) across digital channels. We also guide teams to future-proof services solutions to migrate and upgrade legacy RightNow to AI-powered Oracle Fusion Service.
-
Oracle Fusion Service #
Boxfusion helps organisations harness Oracle Fusion Service to deliver exceptional customer experiences through AI-driven automation, intelligent self-service, agent-assisted support, and connected field service operations.
-
Oracle Fusion Help Desk #
Boxfusion helps organisations harness Oracle Help Desk to deliver exceptional employee service experiences through intelligent self-service, AI-powered assistance, knowledge management, and automated case management.
What we can help you do #
-
Strategy Definition #
Develop a clear service operation strategy by assessing current processes, defining the future operating model and creating a roadmap that improves satisfaction, increases efficiency with a clear focus on reducing cost to serve.
-
User Experience #
Plan your transformation with UX health checks and user-centred improvements, delivering personalised online journeys, CX best practices, and outstanding customer service through empowered agents.
-
Platform Configuration #
Configure service applications to streamline ticket management, deliver real-time insights, inform continuous improvement strategies, and reduce agent training time through enhanced user experience design.
-
Connected Enterprise #
Integrate your Oracle Service solution with your wider technology landscape to create a single customer view, improve data quality and enable more effective collaboration across service, sales, HR, supply chain and finance teams.
-
Value-led AI #
Maximise your AI investment with practical, business-aligned implementations. Combining years of CX mastery with Oracle AI, we design user-centric solutions that reduce operating costs, empower agents, and deliver measurable business outcomes.
-
Adoption & Optimisation #
Accelerate user adoption with structured change management and targeted training. We provide ongoing post-go-live support to scale performance, drive strategic value and deliver sustained business outcomes from Oracle Service.
Why Boxfusion? #
-
Redwood Leaders #
We are leaders in Oracle Redwood delivery, helping organisations accelerate business transformation and improve user adoption through intuitive Fusion Service and Help Desk experiences.
-
Oracle CX Specialists #
As a multi-award-winning Oracle CX partner, our deep practical delivery experience helps organisations to accelerate business transformation and maximise value from CX, AI and integration technologies.
-
User-Centred Delivery #
Combining Oracle expertise with user-centred design, we apply proven UCD and CX best practices to create effective self-service experiences and empower agents to deliver outstanding customer service.
Explore Oracle Service #
Get in touch with our experts today to learn how Boxfusion can help unify customer experiences across all your digital channels and maximise your Oracle Service benefits.