Testimonials

Testimonials

The mark of a consultancy that truly delivers over and above expectations is the willingness of its customers to offer testimonials on its behalf. Highlighted below are just a few that underline what we have achieved for clients both large and small, across the Public and Private Sectors.

Supercharging Customer Experience with a Tailored Customer Services SolutionThe Princes Trust logo - newsletter thumbnail - 2

“The Prince’s Trust has an ambitious new strategy to reach a million more young people over the next 10 years. To lay the foundations for this, we decided to redesign our customer journey using Oracle CX Cloud. We were confident in the technology, but still needed the right implementation partner to make the project a true success. This is where Boxfusion came in; they fully understood our end-customer needs and brought our requirements to life with regular demonstrations during solution build. Bringing a deep knowledge of the technology required to improve key business processes, Boxfusion acted as a real extension to our team and proved throughout the project that we could trust them with key decisions.”

Amrita Das, Head of Strategy & Projects, The Prince’s Trust

 

Refining Service to Deliver True Value to the Business

Hermes-UK-logo-2014

“We initially engaged with Boxfusion Consulting to help us deliver some extensions to Oracle Service Cloud, and their unique expertise in Service Cloud led to us expanding the scope of their work and enabling us to deliver real efficiency improvements both internally and for our customers. Their team became part of our team, quickly coming up to speed with our internal processes and the way we work. They were fantastic to work with throughout and we are really excited about continuing our engagement with Boxfusion.”

Chris Cahill, Agile Delivery Manager, Hermes

A testimonial from Hermes Parcel Delivery, for whom Boxfusion worked closely with their internal teams to identify issues with their existing Service Cloud instance. Boxfusion enabled Hermes to drive innovation, transform their customer service and streamline internal processes that enhanced management reporting and data accuracy to drive better decision-making.

 

Driving Digital Transformation with a Bespoke Sales and Marketing Integration

“We found a major gap in the way our sales and marketing teams were sharing information. We needed key information to automatically flow between departments, especially to provide the Sales team with more relevant information. We needed to improve our analytics, to enable our management team to have a view across both departments.

Panasonic

Boxfusion’s expertise coupled with Oracle’s CX Cloud product suite enabled us to implement new, transformational solutions. We significantly reduced our lead to opportunity processing time, increased management insights across the business and greatly improved our user experience, all leading to better customer satisfaction.”

Rhiannon Ainge, Business Systems & Marketing Manager

A testimonial from Panasonic Manufacturing, for whom Boxfusion implemented Oracle Sales Cloud integrated to Eloqua (and Siebel CRM) for their European-wide sales and marketing communities. Since this testimonial, Boxfusion has subsequently delivered an EMEA-wide Oracle Service Cloud roll out as well as supporting with an EMEA-wide roll out of Oracle CPQ Cloud.


Transforming Siebel Open UICIMA

“Boxfusion’s expertise in Siebel Open UI has enabled us to truly transform our online service offering for our students and members. By redeveloping our online Siebel services using Open UI, Boxfusion have helped us vastly improve usability and revolutionise our self-service offering. Boxfusion were instrumental in this project and their approach enabled us to leverage our existing Siebel investment, whilst giving us a platform for which to continue to improve our online services.

Shankar Sundarajan, Director of Strategic Programmes and Corporate Development

A testimonial from the Chartered Institute of Management Accountants, who engaged Boxfusion to deliver an modern, slick customer-facing portal, leveraging the latest web techniques and UX approaches, to replace their prior Siebel eEvents-based portal.

Integrating Sales and Marketing at a Global ScaleAdvantech Wireless

“We engaged Boxfusion to move us from our European Salesforce.com implementation onto a global instance of Oracle Sales Cloud, integrated with Oracle Marketing Cloud. We were looking for a strong partner to help us configure the application and roll it out to our global sales team.

Boxfusion have implemented core Lead to Opportunity management with Leads flowing through from Eloqua, as well as Territory Management and Quota management and we also had bespoke reporting requirements which they have delivered for us through Sales Cloud, automating many previously manual reporting tasks. Boxfusion’s consultants delivered excellent Sales Cloud application training to our global sales users and after the launch of the system in 2016 they continue to provide us with ongoing access to their experts via their managed support service.

Boxfusion’s expertise with the Oracle CX Cloud products, high quality training and managed support services, allied to their commitment to ensuring we are happy and comfortable with our new system, really stand out and we are delighted to have their ongoing support as a trusted partner as we look to extend the functionality provided to our Sales & Marketing teams globally.”

Mark Lambert, Managing Director, EMEA, Advantech Wireless

A testimonial from Advantech Wireless, who engaged Boxfusion to deliver a migration from Salesforce.com to Oracle Sales Cloud, with integration to Eloqua. Following go-live, Advantech have subsequently retained Boxfusion Consulting via a Managed Service.

 

Accelerating HR OperationsKent County Council

“The Boxfusion team committed to meeting our challenging timescales and budget, and we developed a great working relationship. Knowledge transfer was important, and by working with our systems development team, Boxfusion ensured we gain a complete understanding of Oracle Service Cloud, enabling us to drive further development.”

Clare Alan-Waller, Business Service Center Operational Services Manager, Kent County Council.

A testimonial from Kent County Council, for whom Boxfusion delivered an HR Helpdesk flavour of Oracle Service Cloud that is supporting delivery of HR support services to more than 550 schools across the county.

 

Empowering Midwives with an Intelligent Customer Support PlatformMaternity Assist

“The Boxfusion team were extremely bright. Our requirements were technically challenging – having listened very carefully to us, they understood what we were looking to achieve and worked out solutions using the Oracle RightNow application that addressed these items, as well as pointing out things we had not thought of ourselves.

The consultants were unfailingly helpful throughout, answering every email – often at length – without any delay. They were also good company – very nice to work with. We hope we work with them some more.”

Duncan Fisher, Maternity Assist

A testimonial from Maternity Assist, who used Boxfusion for the implementation of the Oracle Service Cloud application which is used to support their solution for relieving pressure on midwives in UK hospitals.

 

Strategic Advisory for On-premise CRMTrend Micro

“I would like to thank you for the work that Boxfusion did with us recently, looking at our Siebel application.

The quality and scope of the report delivered by Boxfusion Consulting reached far beyond our expectations. We were impressed with the way that the team were able to quickly understand both our business and the mechanics of our Siebel application, before providing detailed recommendations on immediate improvements that could be made within the existing Siebel implementation, and where the Oracle product roadmap could help us address our longer-term goals.”

Rachel Shaw, Senior Business Applications Manager, EMEA

A testimonial from Trend Micro, who engaged Boxfusion Consulting to review their EMEA Siebel implementation and subsequently provide a roadmap for improvements that could be made to better support their Europe-wide sales force.

 

Delivering “Best Value” On-premise CRM and Data Analytics Services for the UK Public SectorComputacenter

“Boxfusion Consulting have, since partnering with Computacenter in September 2011, enabled us to deliver a first-class service, gaining the full confidence of our client during its largest programme of work to date, while also bringing innovation to the client’s application landscape. Critically for today’s climate, Boxfusion have at the same time enabled us to reduce application development day rates to our client by an average of circa 35%, when compared to what could have been achieved with our previous partner.”

Jonathan Stern, Director of Public Sector, Computacenter

A testimonial from Computacenter, a global provider of computer services and solutions, after bringing us in to deliver Siebel and Oracle Business Intelligence development and support at one of their large UK Public Sector clients. As of 2014 we continue to be engaged on this contract.

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