1: Define #
Taking the initial brief, at the outset we engage business stakeholders and end-users to validate the desired solution and define success indicators, detailed objectives and critical goals.
2: Discover #
We work with our customers to research, analyse, and establish the user groups and processes/tasks, utilising UX assessments, web analytics, user research and creative workshops, as required.
3: Design #
Through a series of iterations with our customers, we use various proven interactive approaches to capture feedback, produce wireframes and mockups, gather feedback - and then further iterate - to finalise the design.
4: Create #
This is where all the magic happens! Our team implements the design, we playback progress to user groups and refine navigation flows to ensure maximum business value and alignment to the defined success criteria.
5: Deliver #
The moment of truth: our solutions are deployed, end-to-end integrated tests occur and we make adjustments based on user feedback and learnings.
6: Support #
After launch, we want to make the most of our customers' investment, helping them develop internal best practices, as well as providing the training, advice and ongoing support needed to ensure future success!
