Tag Archives: CRM

Gamification in the workplace: supercharging the employee experience to drive productivity (part 1)

Applying Bartle's taxonomy of player types to your workplace gamification strategy can transform the employee experience. The first of a five-part series, this introductory blog gives an overview of the four types (Killers, Achievers, Socialisers and Explorers) and details how their traits can be harnessed to shape workforce technology.

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A Shift to Intelligent Mobile CRM Solutions

Speedy and intuitive workflows combined with dynamic visuals are now the staple of intelligent mobile CRM, but how are CRM solutions keeping up with these new benchmarks for innovation? Jack Dolan, CX Cloud Consultant, explores.

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Oracle OpenWorld 2017 Summary

Boxfusion Co-Founder Andy Stevens talks AI, machine autonomy and chatbots in his latest blog exploring key takeaways from Oracle OpenWorld 2017.

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Switching Siebel Database Software

  Switching your Siebel CRM instance from one database provider to another is not an easy task and developers will often find themselves delving into unchartered territory. However, for some organisations, there may be overwhelming need for a change. For example, some firms may decide that it is necessary to consolidate database platforms within the... Read more »

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Gamification in CRM: Introducing the Concept and Practical Applications

As UX and CX consultants, we are often brought in to help with existing CRM implementations that have reached a point where employees avoid using them, with staff complaining that they are overcomplicated, are not user friendly and are a source of frustration.  Organisations heavily invest in these tools to try and improve their competitiveness... Read more »

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Seven Siebel Local XE Database Setup Challenges and Solutions

Introduction Siebel Innovation Pack 15.5 introduced the Oracle Database XE (Local XE) for developers to use in place of the old SQL Anywhere database, and this has formed the standard for IP16 and releases beyond. However, there have been a few inevitable teething issues, with the potential to cause delays to development for Siebel implementations.... Read more »

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What’s new in Oracle Service Cloud November 2016?

The November 2016 version of the Oracle Service Cloud boasts many exciting developments designed to improve usability and effectiveness of the system. CX Cloud Consultant, Georgina Livie, sheds light on her favourite features.

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Siebel Innovation Pack 2016 New Features and Benefits – Part I

With Siebel Innovation Pack 2016 (IP2016) being newly launched, this blog highlights how Siebel CRM customers can use these new features to boost their productivity and enjoy an enhanced user experience.

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Leveraging Siebel Open UI: Introducing Plug-in Wrappers

Plug-in Wrappers are an exciting tool introduced with Siebel Innovation Pack 2014. This blog highlights the key benefits and walks through an example of how they can be used.

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A technical overview of how we built the Sales Cloud Day Planner

This is a technical blog post that covers how we have created a visual tool within Oracle Sales Cloud, to allow sales users more easily manage their daily workload.

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