Oracle Service Cloud Mobile Web Experience

Oracle RightNow Mobile Cloud Service allows you to deliver a seamless user experience across a variety of different channels.

The Ask A Question feature allows end-users to submit an issue to customer service.

With mobile usage expected to overtake desktop internet usage for the first time this year , there is an ever growing demand for mobile optimised customer support functionality.

Oracle RightNow Mobile Cloud Service helps organisations create an exceptional mobile web experience every time, regardless of device or browser.

Oracle RightNow Mobile Cloud Service

RightNow Mobile Cloud Service provides a customisable mobile portal implementation designed specifically for mobile devices. The mobile interface delivers a streamlined design and optimised performance on your RightNow support site.

Using a suitably branded mobile page set, end-users can use their mobile devices to view popular answers and featured support categories as they would on the standard web interface. They can easily conduct searches, view answer content, and provide feedback on an answer. They can also submit questions, update their account information, chat with an agent, and be guided through a series of questions to reach a solution.

Image - Customers can search the knowledgebase (a) to find information to resolve their query (b). Once the end-user has submitted an issue to customer service via the Ask A Question page, they track incidents on their account page (c) and update important information relating to their query (d).

What are the benefits of implementing Oracle RightNow Mobile Cloud Service?

72% of customers have a more positive view of an organisation if it provides a mobile customer service solution, according to a study by Nuance. This helps to highlight the importance of rolling out customer service functionality across all devices and giving customers instant access to information and support.

Other benefits of using Oracle RightNow Mobile Cloud Service include:

• Delivering a seamless user experience across a variety of different channels such as branded apps, mobile self-service websites and desktop self-service websites
• Increasing self-service by tying your mobile app strategy into your existing customer service framework
• Delivering relevant, consistent answers for quick resolution over a rapidly growing number of mobile devices
• Increasing customer satisfaction and loyalty by providing support over the mobile web
• Delivering on brand promise through exceptional web self-service and user chat experiences

Learn More!

Boxfusion Consulting are a Specialized Oracle RightNow Implementation partner.

If you are looking to deliver a consistent customer experience regardless of where or how customers interact with your brand, why not contact us to discuss how your organisation can benefit from using a service-focused application such as Oracle RightNow CX.

You can also read more about our Oracle Service Cloud Services here.

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