Immerse your guests in the next generation hotel experience

Customer experience (CX) in hospitality has come a long way. Join the revolution that is empowering hoteliers to drive direct bookings, increase spend and improve guest ratings.

Supercharged CX and today's KPIs

CX innovation has opened up a world of opportunity for hoteliers.

With today's CX technology, it’s possible to map out agile and memorable hotel guest experiences throughout the customer journey, that step outside traditional interactions, giving the hospitality industry endless ways to motivate customer loyalty.

Hotel guest experience - customer lifecycle
The hotel guest customer life cycle

An industry-leading hotel guest experience, from discovery right through to feedback.

Ready to step up your hotel guest experience? Let our Oracle Cloud Excellence Implementers lead the way.

Boxfusion's hotel guest experience solution links your property management system with state-of-the-art Oracle CX Cloud technology, helping hoteliers better engage with their customer base from the discovery phase, to the in-stay experience and right through to aftercare and feedback.

Whether you're looking to refine your existing Oracle solutions with bespoke add-ons like chatbots or mobile apps, or are looking to build up an agile technology stack (to cover some elements of sales, service and marketing delivery), we'll help you navigate through the options that best suit your business needs, the ever-changing market and your unique existing technology architecture.

Hotel guest experience - CX in hospitality

Hear from Meliá Hotels.

No two growth strategies are the same. We tailor solutions to your business goals.

Maximise RevPAR
Grow conversion rates through the marketing/sales funnel
Increase percentage of direct bookings
Reduce costs to serve
Boost guest ratings
Increase repeat business
Increase occupancy rates

Interested? Get in touch.