Hospitality Connect 2019 Hotel Guest Experience Boxfusion

CX in hospitality and how to step up the hotel guest experience

The guest experience is changing #

With today's CX technology, it’s possible to map out agile and memorable hotel guest experiences that step outside traditional interactions, giving the hospitality industry endless ways to motivate customer loyalty.

When innovation such as AI, IoT and chatbots is executed in the right way, it can open up a world of opportunities for responsive marketing (e.g. highly personalised cross-channel communications) and efficient service (e.g. virtual concierges). This can all help industry participants meet important KPIs such as increased direct bookings, customer spend (RevPAR) and rankings on Online Travel Agent (OTA) and review sites.

Navigate through your business requirements #

Taking the decision to step up business technology solutions is a daunting one but, but the journey doesn’t have to be difficult.

This event will provide the ideal opportunity to get to grips with emerging CX technology and industry trends, in order to lead you closer to your guest experience goals. The agenda is as follows:

  • 12:30 Lunch & Welcome
  • 13:00 Introduction: Today's hotel guest expectations and the guest life cycle
  • 13:30 Industry Analyst: How emerging technology can drive brands to meet their KPIs
  • 14:00 Boxfusion customer case study: re-inventing a leading hotel chain's marketing capability
  • 14:45 Break
  • 15:00 Solution Demonstration: the art of the possible with Oracle CX Cloud
  • 16:00 Wrap-up & Networking drinks

Register your interest #

If you'd like to learn about CX in hospitality today, and how the CX Cloud product suite can be integrated with your current technology architecture to deliver an exceptional guest experience, register your interest below.


Our hotel guest experience solution has helped leading chains engage their customers in new and innovative ways. Discover more.