How metric-driven UX and a solid vision can transform Siebel CRM - Oracle Partner Spotlight

How are businesses getting value from their investment in Siebel CRM when it comes to their digital transformation vision?

Geraint Thomas (Managing Consultant and Business Development) spoke to Rachel Dsouza from Oracle last week, shedding light on the importance of metric-driven UX within Siebel CRM, a clear vision and expertly tailored Siebel extensions.

The Siebel CRM partner network has launched a new initiative on their Siebel CRM blog to highlight the innovative work that Oracle implementation partners are delivering to make their customers successful.

An Oracle Platinum Partner, we were delighted to be asked to provide insight into our work with clients across a range of industries including telecommunications, finance and consumer goods (if you missed the case study exploring our project with Swiss Insurer, Die Mobiliar, you can read it here).

The highlights #

• The Siebel vision as we know it, which recognises the need to harness the - often overlooked- flexibility of the Siebel UI construct and its role in coordination across the enterprise and customer interactions.

• Siebel CRM extensions with Oracle CX Cloud (including Engagement Cloud, Service Cloud and Marketing Cloud) are a clever and manageable way to tackle digital transformation.

• The evolution of Oracle PaaS solutions has empowered companies with customisation opportunities that spread far and wide.

• A look at how Boxfusion’s recent Siebel CRM work has helped its clients deliver unique, engaging dashboards, expert training, long-term support and metric-driven UX enhancements that reduced clicks by up to 75%.

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What’s your Siebel CRM vision? #

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