Category Archives: Oracle Cloud
Oracle CPQ Cloud and Sales Cloud integration: Integration users (part four)
Integrating Oracle CPQ Cloud and Oracle Sales Cloud? Doreen Nyeko, CX Cloud Consultant, expands on a few hurdles you might face during integration in the final part of her technical blog series.
Read moreOracle CPQ Cloud and Sales Cloud integration: Integration files (part three)
Integrating Oracle CPQ Cloud and Oracle Sales Cloud? Doreen Nyeko, CX Cloud Consultant, expands on a few hurdles you might come across during integration in the third part of her technical blog series.
Read moreGamification in CRM: Introducing the Concept and Practical Applications
As UX and CX consultants, we are often brought in to help with existing CRM implementations that have reached a point where employees avoid using them, with staff complaining that they are overcomplicated, are not user friendly and are a source of frustration. Organisations heavily invest in these tools to try and improve their competitiveness... Read more »
Read moreThe 21st Century customer: A proactive Customer Experience (CX) with Oracle Service Cloud
Taking the decision to implement the Oracle customer experience (CX) Service Cloud is a big step. However, the real game-changer for the business lies in the implementation of the Service Cloud so that it ticks all the CX boxes, particularly proactive CX. Watch Boxfusion's Louis Granger demonstrate how proactive CX is driving digital transformation.
Read moreFive of the best features in the November 2016 Oracle OPA release
Recently, Oracle released the November version of Oracle Policy Automation (OPA). A great amount of effort has gone into this release, with the introduction of what is called ‘the next generation interview’. This latest interview development has an emphasis on making interviews more dynamic, improving the navigation and adding more styling options. Furthermore, a... Read more »
Read moreOracle CPQ Cloud and Sales Cloud integration: SSO (part two)
This blog post is the second in a series of technical blogs exploring a few interesting scenarios that you may come across if you decide to integrate Oracle Configure, Price and Quote (CPQ) Cloud and Oracle Sales Cloud. If you’d like to read the other posts within this series, please click the links below: Part... Read more »
Read moreLead to Quote: An introduction to Oracle CPQ Cloud and Sales Cloud integration (part one)
When closing a deal, it's vital that a sales rep. can provide accurate pricing to the customer quickly and effectively. Doreen Nyeko (Business Application Consultant) looks at how to leverage Oracle CPQ Cloud and Sales Cloud integration to gain competitive advantage.
Read moreWhat’s new in Oracle Service Cloud November 2016?
The November 2016 version of the Oracle Service Cloud boasts many exciting developments designed to improve usability and effectiveness of the system. CX Cloud Consultant, Georgina Livie, sheds light on her favourite features.
Read moreOracle Engagement Cloud – The Future of Service?
This blog post examines the Oracle Engagement Cloud - on show at Oracle OpenWorld 2016, it brings service to the Oracle Fusion CRM stack. Boxfusion take a look at what is on offer in this exciting new product today and also what is on the roadmap.
Read moreOracle Sales Cloud Roadmap at OOW16 – R12+
Boxfusion Consulting attended many Oracle Sales Cloud Roadmap sessions and met with many of the senior executive team at Oracle OpenWorld 2016 - this blog post gives you a summary of the announcements and our thoughts on the product direction for R12 and beyond.
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